Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic

Maciej Zochowski

Summary

A results-driven Hospitality and Sales professional with nearly a
decade of experience in the luxury hospitality and travel sectors.
Skilled in driving revenue growth, elevating customer experiences, and
managing high-end operations. Expertise in leading teams,
implementing innovative sales strategies, and fostering strong client
relationships. Proven success in optimizing operational efficiency and
delivering exceptional service standards. Seeking a challenging sales
role to leverage my experience in a dynamic, growth-focused
environment.

Overview

9
9
years of professional experience

Work history

Sales & Marketing Executive Intern

Revi Development
Warsaw, Poland
12.2024 - Current
  • Identified new market opportunities to expand business reach.
  • Analysed market trends for strategic sales planning.
  • Conducted industry research with competitive intelligence gathering.
  • Mastered product knowledge, effective sales presentations and negotiations.
  • Worked with cross functional team to develop and implement targeted sales strategies.
  • Created social media content to promote brand awareness and increase audience engagement.

Assistant Restaurant Manager

Chinoiserie All-day & Chinoiserie Bar, Carlton Tower Jumeirah
London, UK
04.2021 - 11.2024
  • Spearheaded sales strategies that resulted in a 20% year-over-year revenue growth
  • Successfully reduced payroll costs by 15% while maintaining service quality
  • Co-created and launched a highly successful Afternoon Tea concept with Michelin 3-star chef Jessica Prealpato, generating an additional £1M in revenue through targeted initiatives
  • Led exclusive F&B operations during Royal VVIP visits, managing a team of 50 associates to ensure flawless service
  • Introduced the 'Guardian Angel' program, providing bespoke experiences for VVIP clients and boosting repeat business and referrals by 20%
  • As a key member of the pre-opening team, I developed operational structures, service protocols, and trained a team of 32 associates to manage daily operations, serving an average of 500 guests daily.
  • Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.

Restaurant Supervisor

The Landmark
London, UK
07.2018 - 02.2021
  • Contributed to achieving a 94% score on LQA and Forbes inspections for two consecutive years, underscoring a high standard of service and operational excellence
  • Increased restaurant event bookings by 20% by coordinating special events and enhancing guest experiences for high-end clientele
  • Reduced supply costs by 12% through meticulous inventory management and effective cost control measures
  • Launched the 'Guardian Angel' program, boosting repeat business and positive referrals by 15%
  • Led the restaurant and lounge operations, supported the management team, and implemented training programs that improved customer service efficiency
  • Played a key role in handling VIP guests and resolving any service-related issues promptly
  • Applied expertise in market and menu trends to exceed restaurant performance standards.

Group travel consultant

Codirosso Viaggi
Macherio, Italy
04.2016 - 05.2018
  • Drove a 20% increase in annual revenue through targeted sales initiatives and personalized services
  • Introduced and developed the 'Guardian Angel' program, a client-focused initiative that improved customer retention and led to a 25% increase in repeat business
  • Built and maintained strong relationships with luxury travel suppliers, securing exclusive deals for high-net-worth clients
  • Provided tailored travel consultation and curated high-end itineraries for discerning clients, ensuring seamless travel experiences
  • Managed bookings, travel documentation, and handled all client inquiries to ensure the highest level of satisfaction
  • Handled travel arrangements for groups, couples, executives and special needs clients.

Education

Diploma - Tourism, Sales and Travel Services Management

Istituto di Istruzione Martino Bassi

Skills

  • Sales Strategy & Revenue Growth
  • Client Relationship Management
  • Operational Leadership & Team Development
  • Luxury Customer Service Excellence
  • Event Planning & Execution
  • Negotiation & Communication
  • Market Research & Competitive Analysis
  • Restaurant marketing
  • Emotional intelligence in sales
  • Inventory & Cost Management
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Opera, SevenRooms, OpenTable,
  • POS Systems & Inventory Management (Adaco/Taweel)

Languages

Polish
English
Italian

Custom

6,C2,6,C2

Timeline

Sales & Marketing Executive Intern

Revi Development
12.2024 - Current

Assistant Restaurant Manager

Chinoiserie All-day & Chinoiserie Bar, Carlton Tower Jumeirah
04.2021 - 11.2024

Restaurant Supervisor

The Landmark
07.2018 - 02.2021

Group travel consultant

Codirosso Viaggi
04.2016 - 05.2018

Diploma - Tourism, Sales and Travel Services Management

Istituto di Istruzione Martino Bassi

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Maciej Zochowski