Summary
Overview
Work history
Education
Skills
LANGUAGES
Hobbies and Interests
Timeline
Generic

Maciej Korczak

Glasgow

Summary

Completed a Master’s degree in International Business Management (results expected October 2025) with 10 years of experience in the hospitality sector. Demonstrates proven success in managing dynamic, high-pressure environments while consistently achieving ambitious goals in sales, customer service, and service quality. Skilled analytical problem-solver with strong time management abilities, ensuring smooth operations and exceptional guest experiences through efficient preparation and side work. Recognized specialist in customer service, supported by positive recommendations from both superiors and clients. Naturally curious and approachable, with the ability to quickly identify customer needs and build long-term business relationships. Highly goal-oriented and results-driven, with a strong record of closing sales even in challenging circumstances. A collaborative team player with excellent planning, organizational skills, and the flexibility to adapt and switch between tasks with ease.Master's student in International Business Management with 9 years of experience in the hospitality industry, demonstrating proficiency in a dynamic environment with demanding goals in sales, customer service and quality of services offered. Analytical problem solver, time management expert and excellently oriented to the needs of future guests. In addition, many years of experience as a key account specialist supported by positive recommendations from superiors and clients. Thanks to a positive approach to people and the world, able to easily diagnose customer needs and establish long-term business relationships. Constantly and consistently striving to achieve the goals set for themselves, as well as a very good team player. Possessing planning and organization skills as well as being able to easily switch between tasks.

Overview

21
21
years of professional experience

Work history

FOH Staff

DRG Restaurant Group
Glasgow
09.2015 - 08.2025
  • Providing consistently excellent customer service.
  • Involvement in all aspects of service; setting up, serving customers, liaising with kitchen staff and cleaning down after service
  • Providing product information and recommendations to enhance the customer experience
  • Training and support in the induction of new members of staff
  • Preparing drinks and desserts.
  • Achievements/Tasks

Key Customer Specialist

Wurth Poland LTD
Warsaw
06.2008 - 07.2015
  • Sales, technical assistance, coordination an fulfilling orders
  • Coordinating projects for telesales and telemarketing
  • Analysis of sales volume
  • Active cooperation with sales representative
  • The implementation of processes and procedures for key customers
  • Achievements/Tasks

Call Centre Supervisor

MNI S.A
Warsaw
07.2004 - 05.2008
  • Effective sales of products and services
  • Helpdesk
  • Coordination of Telesales projects.
  • Service coordination for business partners
  • Analyzing and reporting projects
  • Achievements/Tasks

Education

Master of Science - International Business Management

Glasgow Caledonian University
Glasgow
09.2024 -

Bachelor of Arts - Business Management

Glasgow Caledonian University
09.2022 - 06.2024

Higher National Diploma - Administration and IT

Glasgow Clyde College
09.2020 - 06.2022

Skills

  • Punctuality
  • Conscientiousness
  • Communication
  • Assertiveness
  • Presentation skills
  • Ability to work under pressure
  • Ability to solve problems
  • Independence in decision-making
  • Microsoft Office - Professional working proficiency
  • SAP - 4 years experience

LANGUAGES

Polish - Native or Bilingual Proficiency
Beginner
English - Full Professional Proficiency
Beginner
Russian - Limited Working Proficiency
Beginner
Spanish - Limited Working Proficiency
Beginner

Hobbies and Interests

Football, Ski Jumping, Mobile Technology, Music, Travel (Mountains), Cooking, exploring new tastes.

Timeline

Master of Science - International Business Management

Glasgow Caledonian University
09.2024 -

Bachelor of Arts - Business Management

Glasgow Caledonian University
09.2022 - 06.2024

Higher National Diploma - Administration and IT

Glasgow Clyde College
09.2020 - 06.2022

FOH Staff

DRG Restaurant Group
09.2015 - 08.2025

Key Customer Specialist

Wurth Poland LTD
06.2008 - 07.2015

Call Centre Supervisor

MNI S.A
07.2004 - 05.2008
Maciej Korczak