Macie Lee
Gateshead,Tyne and Wear
Summary
Motivated and dependable manager with experience leading teams in a fast-paced environment, ensuring high standards of customer service, efficiency, and food quality. Proven ability to train staff, manage operations, and handle challenges effectively. Also an enthusiastic tennis coach, experienced in developing players skills, fostering confidence, and promoting teamwork and discipline. Strong communication, leadership, and organisational skills across both sides.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Shift manager
Five Guys
Gateshead, Tyne and Wear
2021.08 - Current
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Recruited new hires to strengthen existing workforce..
- Coordinated with team members for seamless shift transitions.
- Managed inventory control, reduced wastage.
- Honoured employee punctuality by creating fair rotas that respected their time off requests.
Administrative assistant
A and T properties
Gateshead, Tyne and Wear
2021.08 - Current
- Enhanced customer relations by timely addressing maintenance complaints.
- Organised regular property inspections to ensure upkeep and maintenance.
- Maintained high standards of cleanliness across all managed properties.
- Ensured all properties complied with health and safety regulations protecting both landlord and tenant interests.
- Maintained up-to-date records of all properties within the portfolio.
Education
GCSEs -
Lord Lawson of Beamish Academy
Gateshed 09/2019 - 06/2021
A-Levels -
Lord Lawson of Beamish Academy
Gateshead 09/2021 - 06/2023
Skills
- Inventory management
- Team Leadership
- Customer Service
- Health and Safety Compliance
- Staff management
- Staff training and development
Certification
First aid certificate from October 2024
References
References available upon request.
Timeline
Shift manager
Five Guys
2021.08 - Current
Administrative assistant
A and T properties
2021.08 - Current
GCSEs -
Lord Lawson of Beamish Academy
09/2019 - 06/2021
A-Levels -
Lord Lawson of Beamish Academy
09/2021 - 06/2023