Professsional development
Machoene Frederick Mosebedi
Educator
Beijing
Summary
A passionate and resilient entry-level educator with a strong background in managing educational challenges in resource-limited environments. Skilled in utilizing innovative, low-resource instructional strategies to enhance student learning. Committed to fostering a supportive and inclusive classroom atmosphere that respects the diverse cultural backgrounds of all students. Proficient in integrating accessible technology and traditional methods to accommodate various learning styles. Experienced in creating flexible curricula and lesson plans that focus on individual student progress and community engagement.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Student Teacher
Ramela Primary School
05.2023 - 06.2023
- Utilized varied teaching techniques for different learning styles, ensuring all students had access to course material.
- Collaborated with colleagues to develop cross-curricular connections, reinforcing key concepts across subject areas.
- Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Café Entrepreneur
Self-employed
3 2020 - 05.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Sourced top-quality candidates to fill critical roles.
- Created and updated company's digital presence to enhance business's marketing through professional website and optimized social media profiles.
- Introduced new methods, practices and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Call Centre Agent
AMPATH
08.2017 - 01.2020
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Debt Collections Officer
AMPATH
05.2016 - 07.2017
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Answered customer questions regarding accounts.
- Identified accounts with overdue payments and found solutions to help bring loan to current status.
- Trained new team members on scripts, company services and collection strategies.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Delivery Rider
AMPATH
08.2014 - 04.2016
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation
Delivery Driver
Chicken Management Services
03.2012 - 07.2014
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Delivered, set up and installed equipment in customer homes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements
Education
No Degree - Teaching English As A Second Language (ESL)
GSPA24 TEFL And TESOL Training
Online 04.2024 - 04.2024
Bachelor of Education Foundation Phase - Education
University of Western Cape
Cape Town, South Africa 02.2020 - 12.2024
No Degree - Safety And Training
HJN: Academy of Safety And Training in Africa
Centurion 01.2011 - 12.2011
High School Diploma -
J Kekana Seconday School
Pretoria 01.2006 - 2010.11
Skills
Delegation
undefinedInterests
Health and fitness
Cooking
Student centered learning
Inclusive Education
Education Technology
Timeline
No Degree - Teaching English As A Second Language (ESL)
GSPA24 TEFL And TESOL Training
04.2024 - 04.2024
Student Teacher
Ramela Primary School
05.2023 - 06.2023
Bachelor of Education Foundation Phase - Education
University of Western Cape
02.2020 - 12.2024
Call Centre Agent
AMPATH
08.2017 - 01.2020
Debt Collections Officer
AMPATH
05.2016 - 07.2017
Delivery Rider
AMPATH
08.2014 - 04.2016
Delivery Driver
Chicken Management Services
03.2012 - 07.2014
No Degree - Safety And Training
HJN: Academy of Safety And Training in Africa
01.2011 - 12.2011
High School Diploma -
J Kekana Seconday School
01.2006 - 2010.11
Café Entrepreneur
Self-employed
3 2020 - 05.2023
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