Macey Lee Jones
Chatham,Kent
Summary
Collaborative team player with a focus on achieving target results. Manages complaints calmly, employing problem-solving skills to provide clear solutions. Builds and maintains effective working relationships, enhancing team synergy.
Overview
5
5
years of post-secondary education
1
1
year of professional experience
Work History
Card Factory
Card factory
Strood , Kent
11.2025 - 06.2026
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Developed team communications and information for meetings.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
GCSEs - English
The victory academy
Chatham , Kent 09.2019 - 06.2024
Skills
- Customer engagement
- Conflict resolution
- Team collaboration
- Problem analysis
- Effective communication
- Service quality
- Schedule management
- Relationship building
- Customer service
- Team development
- Process improvement
- Problem-solving
- Communication skills
- Willingness to learn
- Calm under pressure
- Active listening
- Leadership
- Commitment to excellence
- Public speaking
- Task collaboration
- Complaint handling and resolution
- Project planning and coordination
Timeline
Card Factory
Card factory
11.2025 - 06.2026
GCSEs - English
The victory academy
09.2019 - 06.2024