Hi, I’m
TOLULOPE ROFIAT RAMON
Lincoln,Lincolnshire
Summary
Versatile Housekeeping Supervisor working with strong management skill. Building rapport and team collaboration with bilingual individual with strong attention to detail.
Overview
4
years of professional experience
4
years of post-secondary education
Work history
New Season Hotel and SuitesAbeokwuta Ogun State Nigeria, Otta
Housekeeping supervisor
02.2021 - 08.2023
Job overview
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Disposed of rubbish and recycling according to waste management procedures.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Audited rooms after cleaning to check cleanliness standards.
- Enforced waste management and segregation policies during disposal and recycling.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
New Season Hotel and SuiteAbeokwuta, Ogun State, Otta
Housekeeper
01.2020 - 01.2021
Job overview
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Supported staff maintaining clean environment and confidentiality during public and private events and conferences.
Scholars Universal SchoolsAbeokwuta, Ogun State, Otta
Teaching assistant
09.2019 - 12.2020
Job overview
- Cultivated close working relationships with students, teaching staff and parents, working collaboratively to achieve exam success.
- Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
- Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
Education
University of LincolnLincoln, Lincolnshire United Kingdom
Master of Arts from MSc. International Business Management
09.2023
Cresent UniversityOgun State Nigeria
Bachelor of Business Administration from Business Administration
09.2018 - 08.2022
Skills
- Sanitation management
- Housekeeping staff training
- Inspiring leadership style
- Waste management
- Inventory supply management
- Meticulous housekeeping standards
- Time management
- Hospitality expertise
- Behavior Management
- Training and development
- communication and teamwork
Languages
English
Fluent
Reference
Available on request
Interests
Cleaning, Cooking and dancing
Timeline
University of Lincoln
Master of Arts from MSc. International Business Management
09.2023
Housekeeping supervisor
New Season Hotel and Suites
02.2021 - 08.2023
Housekeeper
New Season Hotel and Suite
01.2020 - 01.2021
Teaching assistant
Scholars Universal Schools
09.2019 - 12.2020
Cresent University
Bachelor of Business Administration from Business Administration
09.2018 - 08.2022