Macauley Cole
London
Summary
Committed candidate ensuring client satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recording Studio Manager
Self Owned
01.2020 - Current
- Forecasted studio business levels and adjusted strategies to meet demand
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed marketing materials and promoted studio through various channels including social media platforms
- Handled client invoicing and collected payments for services rendered in timely manner
- Recorded and mixed audio for various projects, including music albums, podcasts, and commercials
- Achieved desired audio quality by effectively controlling settings and regulating output
- Met with clients to discuss requirements and assess needs
- Provided live sound engineering support for concerts, events, and performances.
Server/food Runner
Mister 01
03.2019 - 03.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Supported needs of 15+ table sections with composure and intentionality.
Freelancer
DoMore Visuals | My company
01.2017 - 01.2019
- Worked with an array of businesses and individuals to create promotional material, videography or photography
- Produced multiple aerial videos/photos of properties for Real estate Agents
- Consistently provided friendly client service and heartfelt hospitality
- Kept the client as first priority at all times
- Created my own website and marketing materials under the company name 'DoMore Visuals'
Front Of House
The Bowl
01.2017 - 01.2018
- Prepared Acai bowls for customers Cashier, Most enjoyable aspect of the job for me
- Loved greeting customers and making them feel welcomed
- Created an enjoyable atmosphere for customers while keeping time management in mind
- Described menu items, special offerings and appropriately identified the right item for new customer based off their likings.
Intern
Divine Digital Agency
01.2016 - 01.2017
- Created shot lists, booked talent and locations and prepared the location and set for shooting
- Produced and edited multiple marketing videos for several companies
- Did Multiple photo shoots for Companies social media/websites
- Communicated with multiple local businesses to arrange video/photo shoots.
Assistant
Salon Mulberry Hair Salon
01.2016 - 01.2016
- Shampooed, conditioned and rinsed guests hair using salon-exclusive products
- Welcomed guests and asked if they would like a refreshment or anything else to name them feel more welcome
- Sold and promoted hair care products and cosmetics.
Education
Bachelor of Arts - Music
Bimm Music Institute
London, United Kingdom05-2027
High School Diploma -
Florida Southwestern State College
Fort Myers, FL04.2020
High school diploma - undefined
Barron Collier High School
Naples, FL12.2019
K-9 - undefined
Naples, Florida
Naples, FLSkills
- Organizational Skills
- Scheduling and Planning
- Budgeting and Finance
- Customer Service
- Communication and Interpersonal Skills
- Marketing and Promotion
- Sound Design Proficiency
- Decision Making
- Guest Engagement
Certification
- ServSafe Certified
- CIW Business Associate Certified
- Adobe Photo Shop Certified
- Final cut Pro Certified
- Adobe Illustrator Certified
Hobbies and Interests
- Fashion
- Board sports (Skateboarding, Wakeboarding)
- Dj-ing
- Live music
- Sign language
Volunteer Experience
- Recording Session Coordination,
- Managed event logistics,
- set up equipment, and audio-engineered various shows for local music events,
- Shot photo and video for various local events related to music,
- Managed podcast audio for Dana White and the UFC
Timeline
Recording Studio Manager
Self Owned
01.2020 - Current
Server/food Runner
Mister 01
03.2019 - 03.2021
Freelancer
DoMore Visuals | My company
01.2017 - 01.2019
Front Of House
The Bowl
01.2017 - 01.2018
Intern
Divine Digital Agency
01.2016 - 01.2017
Assistant
Salon Mulberry Hair Salon
01.2016 - 01.2016
High school diploma - undefined
Barron Collier High School
K-9 - undefined
Naples, Florida
- ServSafe Certified
- CIW Business Associate Certified
- Adobe Photo Shop Certified
- Final cut Pro Certified
- Adobe Illustrator Certified
Bachelor of Arts - Music
Bimm Music Institute
High School Diploma -
Florida Southwestern State College
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