Macauley Burns
London
Summary
I am a dynamic and ambitious professional with an extensive skill set refined through hard work and passion for such work. Building successful relationships are at the heart of what I cherish, and I relish being able to solve challenging situations quickly and professionally. I truly excel in verbal and written communication being very flexible and adaptive to ever changing situations. My passion to lead and work towards company targets shows my willingness to the fast-developing business world. I am able to adopt appropriate approaches to challenges, either thriving under pressure or taking a step back to show initiative.
Overview
6
6
years of professional experience
1
1
Certification
Work history
General Manager
The Theatre Cafe Diner
London
05.2022 - Current
- Setting up, maintaining and refining EPOS systems
- Maintaining and enhancing booking system
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Recruited top-performing candidates to build staff retention and team performance.
- Staff rota, sickness and holiday
- Invoicing
- Cash Reconciliation
- Negotiating supplier contracts
- Keeping Food Alert up to date
- Liaising with head office to maximise profits
- Advised on contract and salary obligations to meet business and employee requirements.
- Led payroll teams in verifying prompt, accurate staff and freelancer payments.
Assistant General Manager
The Theatre Cafe Diner
London
01.2023 - 05.2023
Supervisor
The Theatre Cafe Diner
London
09.2022 - 01.2023
Supervisor (Cover Stage Door, Cashier, Retail Sup)
LW Theatres, Theatre Royal Drury
London
06.2021 - 09.2022
- Completed opening and closing procedures each day.
- Assessed team performance, identifying weak areas for improvements and acknowledging achievements.
- Oversaw training of service staff in proper customer service techniques to deliver high-quality guest experience.
- Solved customer queries and problems efficiently, maintaining excellent satisfaction ratings.
- Dealt with volatile customers and used escalation to minimise the disruption caused.
- Fire safety and evacuation responsibilities
- Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently.
Waiter
Homeslice City
04.2021 - 06.2021
- This was a unique opportunity to re-open a restaurant, trying to come up with ideas and concepts to draw people back into the business
- Pro active in finding tasks during quiet times
- Cash Handling
- Serving
- Bar tending
Call Handler
NHS Test and Trace
11.2020 - 01.2021
- I.T Proficiency
- Patient empathy
- Highly accurate data entry
- Fully written communication with colleagues allowing me to adapt and improve my written skills
Barista/Waiter
Buffalo Farm at The Bothy
08.2020 - 11.2020
- Exceptional customer service skills
- Barista trained
- Cash Handling
Front of House Assistant
Nimax Theatres at Lyric/Duchess Theatre
London
12.2017 - 11.2019
- Cash handling.
- Dealing with aggressive or intoxicated guests.
- Fire evacuation
- Bar trained
- Cashier
Education
HND - Musical Theatre
MGA Academy of Performing Arts
Edinburgh 2014 - 2017
Dumfries High School
Dumfries & Galloway 2008 - 2014
Skills
- Effective leader
- Employee scheduling
- Recruiting and hiring
- Human resources management, Disciplinary
- Staff development
- Business development
- Conflict resolution
Interests
Hobbies and Interests , I have a real passion for travel and an inquisitiveness to see the world. Travelling to the Caribbean and China really opened my eyes to different cultures. This experience allowed me to develop myself personally. The opportunity to immerse myself in the completely unique and diverse environment, was something I grasped in both hands and the experience has enhanced my social and learning skills.
Certification
- Food Hygiene Level 3
- Health and Safety For Managers
- Mental Health For Managers
- Emergency First Aid At Work
- Fire Marshall
Timeline
Assistant General Manager
The Theatre Cafe Diner
01.2023 - 05.2023
Supervisor
The Theatre Cafe Diner
09.2022 - 01.2023
General Manager
The Theatre Cafe Diner
05.2022 - Current
Supervisor (Cover Stage Door, Cashier, Retail Sup)
LW Theatres, Theatre Royal Drury
06.2021 - 09.2022
Waiter
Homeslice City
04.2021 - 06.2021
Call Handler
NHS Test and Trace
11.2020 - 01.2021
Barista/Waiter
Buffalo Farm at The Bothy
08.2020 - 11.2020
Front of House Assistant
Nimax Theatres at Lyric/Duchess Theatre
12.2017 - 11.2019
HND - Musical Theatre
MGA Academy of Performing Arts
2014 - 2017
Dumfries High School
2008 - 2014
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