Macaulay Little

Responsible for servicing, maintaining, installing and repairing air conditioning and refrigeration systems. Carrying out fault finding, replacing components and completing routine maintenance. Working with a range of systems, including split units, VRV/VRF systems, AHUs and HRUs. Completing job reports and maintenance paperwork, while keeping my work van clean, organised and fully stocked with all the parts, tools and equipment required to carry out jobs efficiently.

• Work as part of the food team, carrying out tasks such as stock management, code checking, and cleaning.
• Provide high levels of customer service, ensuring customers’ needs are met promptly and efficiently.
• Cross-trained in various roles across the store, allowing flexibility to support other teams and contribute to smooth store operations.
• Trusted to handle a variety of responsibilities, demonstrating versatility and a proactive approach to work.

• Handled inbound customer calls, with a primary focus on upselling and finding the best packages for customers.
• Developed strong customer relationships through excellent rapport-building and identifying tailored solutions.
• Retained customers by addressing concerns and resolving complaints in a professional manner.
• Met weekly sales and retention targets, demonstrating strong communication and negotiation skills.

• Initially hired as a Customer Sales Assistant, I quickly demonstrated leadership skills and was promoted to Shift Manager after just 7 months.
• Managed daily operations, overseeing staff, stock control, and ensuring high standards of customer service.
• Successfully led shifts, consistently meeting sales targets and contributing to the store's monthly and yearly growth.
• Developed key management and problem-solving skills through handling customer service issues and resolving challenges on the floor.

• Delivered exceptional customer service in a busy bar environment, ensuring efficiency and minimal wait times.
• Managed cash transactions and maintained accuracy on the till.
• Responsible for stock control, including restocking fridges and checking product expiration dates, ensuring the bar was always prepared for busy periods.