MAC-KONAH TOKPAH
Upton,Northampton
Summary
Empathetic Community Outreach Coordinator with knack for building strong relationships and fostering community engagement. Known for creating impactful programmes that boost community participation and support local initiatives. Proven success in collaborating with diverse groups to achieve shared goals and enhance community well-being.
Overview
20
20
years of professional experience
Work history
Community Outreach Coordinator
New Cross Recruitment Ltd
Northampton, Northamptonshire
01.2021 - 09.2025
- Served as Community Coordinator for New Cross Recruitment Ltd, managing and organizing outreach events and programs.
- Developed and implemented comprehensive community outreach program that target low-income families.
- Conducted research and developed relationships with community members to increase organization's presence.
- Organized and facilitated community meetings to engage public in organization’s mission.
- Created and distributed promotional materials including flyers, brochures and newsletters to inform public of upcoming events and programs.
- Managed organization’s social media accounts to promote events and programs.
- Coordinated with other departments to ensure that organization’s goals are met.
- Conducted outreach activities such as speaking engagements, workshops, and seminars.
- Analyzed and reported on impact of community outreach programs.
- Assisted in development and implementation of strategies to increase community engagement and awareness.
- Established relationships with local media outlets for better information dissemination.
- Conducted neighbourhood meetings, encouraged resident participation in decision-making processes.
- Improved communication channels by implementing innovative strategies and techniques.
- Built positive relationships with local representatives to stay current on needs and understand policy impacts.
- Developed threat and risk assessments with ranked response options.
- Presented reports to interested groups or stakeholders and fielded questions.
- Collaborated cross-functionally to evaluate and mitigate interactions.
- Oversaw implementation of new policies and adapted plans to meet overall objectives.
Assistant Manager for Maintenance
Zeiko Steel & Production
Wellington, Surrey
12.2016 - 12.2020
- Reporting to the maintenance manager and operation manager, responsible for the daily Maintenance of Zeiko Steel & Production materials.
- Performing multiple roles including management, completion of distribution, and allocation of staffs, overseeing all company materials including repairing, shipping and receiving.
- Working closely with other heads of department on new projects.
- Ensure facility maximizes the processing of used materials through proper application of Production Standards, sorting, preparing, and pricing items for sale.
- Ensured production goals are met or exceeded on a consistent basis.
- Ensured maximum sales performance through proper stock rotation, display, signage, and inventory levels.
- Overseeing all aspects of machine maintenance including, but not limited to, acquisition of new machinery, business development, sales, project bidding, budgeting, and enforcing customer-focused, business goals and executions, oversing all deliveries and logistics of the company.
- Incorporating various methods for repairing, organizing and optimizing operational efficiency.
- Reduced accidents by doing daily checks on machines, have weekly safety meetings and retrain all personnel on safety issues.
- Managed fleet trailers with 20 tractors, dispatching and scheduling deliveries and pickups, ensuring all steel tracking production and and all steel material inventory.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
Volunteer International Tracing and Messaging Service
British Red Cross
Crawley, West Sussex
02.2009 - 03.2014
- Key responsibilities involve organizing, planning, initiating, and obtaining local enquiries for person to trace, undertaking local research and documenting research into local archives.
- Ensured that clients completed accurate, Red Cross message and attestation forms.
- Developed in-depth understanding of appropriate support agencies to provide further assistance beyond scope of Trace and messaging service.
- Consolidated communications skills by working closely with community groups, National Government Offices and local authorities.
- Utilized strong interpersonal skills to provide empathic support for clients facing emotional distress because o loss of contact with family member.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Data Entry Clerk
Barclaycard
Crawley
01.2006 - 01.2009
- Worked for large financial organization, utilized IT skills by effectively inputting and extracting information.
- Processing credit card applications and updating client records.
- Maintained high levels of accuracy and attention to detail handling office administration issues, sending and receiving faxes and email management.
- Assured data confidentiality by strictly adhering to company privacy policies and regulations.
- Optimised database management to streamline business operations.
- Maintained accurate data entry by diligently inputting information from various sources.
- Enhanced customer satisfaction with quick resolution of data-related queries.
- Completed routine data verification for error reduction and accuracy improvement.
- Facilitated seamless document management through efficient electronic filing system setup and maintenance.
- Fostered effective communication channels within team through regular updates on work progress and potential issues encountered during data handling procedures.
- Performed high-speed typing, increasing workflow productivity.
- Maintained strict compliance with regulatory requirements regarding personal customer information protection.
- Executed daily clerical tasks such as photocopying, scanning, faxing documents for smooth business operations.
- Organised, sorted and verified input data against original documents.
- Verified data accuracy and validity through regular audits.
- Utilised data management systems, entering data from documents with up to 20 fields per file.
- Transferred data from paper formats into database systems using keyboards, data recorders and optical scanners.
- Photocopied, scanned and printed relevant data for manager.
- Verified accuracy of information and sorted information of documents for computer entry.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Wrote reports and correspondence from dictation and handwritten notes.
- Recorded personal customer information within secure databases.
- Helped establish and maintain successful data entry standards meeting organisational needs.
- Followed consistent quality processes to maintain data integrity.
Contact Supervisor
Surrey County Council
Surrey , Surrey County Council
05.2014 - 11.2016
- Built positive, productive client relationships for enhanced social support.
- Attended regular training and supervision workshops for improved service user support.
- Monitored service user progress, escalating concerns for swift resolution.
- Responded proactively to changing circumstances for optimised service user care.
- Used assessment findings to action necessary care plan adaptations.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
- Partnered with external support networks to deliver holistic client care.
- Created targeted support programmes based on client interviews and assessments.
- Supervised small groups of adults with additional mental health needs in assigned therapy groups.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Prepared reports for legal action and provided evidence in court.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
Education
Bachelor of Arts - Development Studies
University of East London
London 12.2009
Associate of Science - Evelopment Studies
Barkbeck University of London
London02.2007
High School Diploma - Diploma
Gboveh High School
Gbarnga, Liberia12.1987
Skills
- Community resource knowledge
- Community engagement
- Client assessment
- Crisis Intervention
- Resilience under pressure
- Team Leadership
- Conflict Resolution
- Report-writing
Timeline
Community Outreach Coordinator
New Cross Recruitment Ltd
01.2021 - 09.2025
Assistant Manager for Maintenance
Zeiko Steel & Production
12.2016 - 12.2020
Contact Supervisor
Surrey County Council
05.2014 - 11.2016
Volunteer International Tracing and Messaging Service
British Red Cross
02.2009 - 03.2014
Data Entry Clerk
Barclaycard
01.2006 - 01.2009
Bachelor of Arts - Development Studies
University of East London
Associate of Science - Evelopment Studies
Barkbeck University of London
High School Diploma - Diploma
Gboveh High School
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