Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
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MAC CHAUDHRY

Harrow,Middlesex

Summary

A self-motivated leader with a proven track record of successfully empowering and growing efficient teams. Excellent communication and people skills. Hands-on approach, thrives on leading by example. Fluent with negotiating at all levels.

Overview

15
15
years of professional experience

Work history

Franchise Relations Manager

Getir UK Ltd
London
01.2021 - Current
  • Successfully launched over 100 Franchisee's in the UK
  • Set up a team of highly focused Franchise Regional Support Mangers
  • Rapidly solving Franchisee issue's with speed and first class customer service.
  • Built lasting relationships with high-end Stakeholders through exemplary service interactions.
  • Developed new business by networking with existing Franchisee's
  • Maintaining regular communication to assess overall satisfaction, resolve complaints and promote new offerings.
  • Hosted national recruitment events at Franchise exhibitions

Regional Commercial Excellence Manager

City of London
01.2015 - 04.2021
  • Managing and overseeing the operation's of multiple sites, including maintaining kpi targets and developing strong management teams
  • Dealing with key Stake Holders to optimize business growth and promote expansion
  • Liaising with local Councils and the DVLA to ensure competencies and due diligence is upheld at all sites
  • Rolled out a Vehicle Management System which significantly increased profitability within the business

Operations Manager

Tesco PLC
London
01.2012 - 05.2015
  • Managed and developed successful management teams across multiple sites
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Analysed financial data to track and achieve budget targets.
  • Strategically scheduled and managed 100+ staff members, maintaining high-performing business operations.
  • Consistently achieved sales, payroll and shrinkage targets
  • Optimized training and development within stores via structured programmes
  • Introduced a "Blue Audit" manual which was rolled out in the region within the mandatory SOP.

Store Manager

Topps Tiles UK
London
01.2009 - 12.2012


  • Challenged and inspired team members to achieve business results.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Understood what drives overall business success and prioritised and delivered quality results.
  • Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
  • Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.

Education

GCSEs -

Dormers Wells High School

Skills

  • Critical thinking and problem solving
  • Leadership Skills
  • Ability to Work in a Team
  • Self-motivation
  • Effective Time Management
  • Decision Making
  • Time Management
  • Leadership
  • Communication
  • Customer Service
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Problem Solving
  • Teamwork
  • Analytical Thinking
  • Hindi Highly proficient
  • Punjabi Highly proficient
  • Urdu Highly proficient
  • Network development

Interests

HOBBIES , I enjoy keeping up with technology and on-line media trends. I also continue to support endorsed Charities with fund-raising.

Languages

English
Native
Arabic
Elementary
Hindi
Fluent
Punjabi
Fluent

Timeline

Franchise Relations Manager

Getir UK Ltd
01.2021 - Current

Regional Commercial Excellence Manager

City of London
01.2015 - 04.2021

Operations Manager

Tesco PLC
01.2012 - 05.2015

Store Manager

Topps Tiles UK
01.2009 - 12.2012

GCSEs -

Dormers Wells High School

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MAC CHAUDHRY