Mahir Anzum Chowdhury
Belfast
Summary
Recent graduate of MSc International Business with 3 years’ experience of working with Recruitment & Selection, HR Operations, Organizational Development, and Performance Management. CIPD student member currently studying level 3 foundation certificate in people practise. Confident, goal-oriented individual with sound communication skill.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Admin Officer
Northern Ireland Civil Service
2023.11 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Handled at least 20 inbound calls per day from clients to gather information and actioned change to support decision-making
- Prepared clerical letters informing key decisions to support delivery of customer service, quality, and performance
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Customer Advisor
Hutchison 3G UK Ltd (Three)
2023.09 - 2023.11
- Offered solutions to customers with general mobile or network queries
- Drive customer experience by engaging in great conversations and ensuring customer satisfaction
- Matching products and services to customer’s needs. Achieved monthly target of selling 42 units of newly launched handset.
- Achieved personal and store KPI’s by achieving 82% new sales and 92% customer satisfaction score.
Campus Navigator
University of Ulster
2022.07 - 2023.06
- Welcomed new students and assisted them navigate through the campus
- Assisted approximately 60 students in completing their enrolment for the new academic year
- Provided students with information regarding ID cards, accommodation, and tuition fee queries.
People & Culture Operations Associate
JTI (Japan Tobacco International) Bangladesh
2020.01 - 2021.12
- Implemented SYLVIA HRIS to manage and record Leave data and employee file handling
- Responsible for onboarding new staff members and conducting induction
- Preparing official letters including NOC, Salary Certificate, and Experience Letter
- Provided support to Sales Team regarding temporary transfer and flexible work hours during COVID-19 pandemic by maintaining regular communication and ensuring safety precautions for field force
- Compiled E-Archiving of 2180 employees by creating digital copies of personnel files.
HR Executive
ACI (Advanced Chemical Industries) Ltd
2018.12 - 2019.12
- Recruitment and Selection: Sourced potential candidate to fill up gaps in workforce and facilitate their onboarding
- Performance Management: Accelerated career growth of employees through performance appraisal and facilitated rewards such as bonuses, increments, and promotion
- HR Operations: Responsible for helping to resolve issues such as transfer, salary stop, complaint handling, and others
- Coordinated recruitment of 35 Marketing Officer positions for field sales force along with executive roles including Product Executive and VAT officer for ACI Animal Health.
Education
CIPD - Human Resources Development
CHARTERED INSTITUTE OF PERSONNEL AND DEVELOPMENT
United Kingdom03.2024
Master of Science - International Business
Ulster University
Londonderry, NIR06.2023
BBA - Business Management
University of Dhaka
Dhaka, Bangladesh03.2019
Skills
- Recruitment & Selection
- Problem Solving
- HR Operations
- Customer Service
- Performance Management
- Teamwork
- Leave Data Management
- Emotional Intelligence
Activities
- Voluntary blood donor at BADHON Dhaka University unit (Regular blood donation from 2015-2018)
- Represented Ulster University on campus navigation video made for Magee campus (https://tinyurl.com/yx4hv8ts)
Certification
- Verified International Academic Qualifications, World Education Services - Jan 2024
- Talent Management, LinkedIn - August 2020
- Human Resources: Understanding HR Systems Features and Benefits, LinkedIn - August 2023
- Human Resources: Compensation and Benefits, LinkedIn - August 2023
- SAP ERP Essential Training - August 2023
Languages
Bengali
Native language
English
Proficient
C2
Timeline
Admin Officer
Northern Ireland Civil Service
2023.11 - Current
Customer Advisor
Hutchison 3G UK Ltd (Three)
2023.09 - 2023.11
Campus Navigator
University of Ulster
2022.07 - 2023.06
People & Culture Operations Associate
JTI (Japan Tobacco International) Bangladesh
2020.01 - 2021.12
HR Executive
ACI (Advanced Chemical Industries) Ltd
2018.12 - 2019.12
CIPD - Human Resources Development
CHARTERED INSTITUTE OF PERSONNEL AND DEVELOPMENT
Master of Science - International Business
Ulster University
BBA - Business Management
University of Dhaka
- Verified International Academic Qualifications, World Education Services - Jan 2024
- Talent Management, LinkedIn - August 2020
- Human Resources: Understanding HR Systems Features and Benefits, LinkedIn - August 2023
- Human Resources: Compensation and Benefits, LinkedIn - August 2023
- SAP ERP Essential Training - August 2023
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