Open To Work
Mercy Ndalama
Payroll expert
Coventry,West Midlands
Summary
Professional payroll specialist with focus on accuracy and compliance in payroll processing. Demonstrates strong capabilities in team collaboration and adapting to changing requirements. Skilled in payroll systems, tax regulations, and benefits administration, ensuring seamless operations and timely results. Known for reliability and results-driven approach that adds value to organizational goals.
Overview
15
15
years of professional experience
Work History
Senior Payroll Administrator
Broadstone
06.2023 - Current
- Processing payroll for varying sizes and cycles, ensuring accuracy and compliance with government legislation in a timely manner.
- Resolving payroll discrepancies by analysing data and coordinating with Administration and finance teams.
- Conducting regular audits of payroll processes to ensure adherence to internal controls and policies.
- Collaborating with other teams to develop strategies for process improvements in payroll operations, which lead to to streamline payroll reporting processes, resulting in improved accuracy and timeliness of reports.
- Attending or requesting regular training on updated policies and best practices in payroll administration.
- Advising managers and employees alike by providing expert guidance on complex payroll matters.
Payroll Clerk
Keller Ltd
08.2013 - 06.2023
- Processed weekly and monthly payrolls from start to finish ensuring time and accuracy.
- Maintained safe keeping and confidentiality of accurate payroll records, including reconciliation with HR records.
- Reconciled payroll payments by reviewing the accuracy of payroll deductions e.g NI, PAYE, pension, SSP, SMP and other voluntary deductions to payroll output documents
- Remitted payments to bank and other third parties. Distributed payslips & other reports to management.
- Assisted with audits by providing necessary documentation and reports.
- Trained new staff on payroll systems and procedures and led the payroll team when needed.
Payroll Administrator
Warwirkshire Police
11.2011 - 08.2013
- Processed payroll for over 5000 employees with accuracy and efficiency.
- Advised staff on Auto enrollment procedures and requirements.
- Managed employee inquiries regarding payroll discrepancies in a professional manner and promptly.
- Provided cover for finance department and performed other duties and special projects as requested by management.
- Maintained up-to-date knowledge of changes in employment and police federation laws affecting payroll administration to ensure ongoing compliance.
- Assisted in the successful migration of payroll systems during a company-wide software upgrade without disruption to operations from a very old system to iTRENT. Conducting end user testing, parallel runs and reviewing results.
Education
Foundation Degree Arts - Payroll Management
University of Worcester
09-2022
Diplomate Accountant - Public Accounting
College of Accountancy
Blantyre, Malawi08-1999
Skills
- Payroll management skills, corroborating with others
- Excellent problem solving & multitasking abilities
- Empathy & dependable and adaptable
- Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Payroll Administrator
Broadstone
06.2023 - Current
Payroll Clerk
Keller Ltd
08.2013 - 06.2023
Payroll Administrator
Warwirkshire Police
11.2011 - 08.2013
Foundation Degree Arts - Payroll Management
University of Worcester
Diplomate Accountant - Public Accounting
College of Accountancy