Mary Lorna Holden
Walker,Newcastle Upon Tyne
Summary
Versatile professional with a strong background in hospitality and customer service, complemented by expertise in cash handling, payment transactions, and smart board operation. Skilled in communication, teamwork, and independent work, with experience collaborating with care professionals and managing outdoor recreation activities. Demonstrates attention to detail, initiative, and eagerness to learn, supported by first aid training and a proven ability to retain information effectively. Adept at housekeeping and cleaning tasks while maintaining high standards of organization and efficiency. Committed to fostering positive experiences for clients and colleagues alike while pursuing opportunities for professional growth.
Overview
2026
2026
years of professional experience
2019
2019
years of post-secondary education
Work history
Cleaner/ Housekeeping
Apartment Complex
Newcastle upon Tyne, United Kingdom
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
Retail Assistant
New Look
Eldon Square and Metro Centre
- Operating tills, handling money.
- Communication with both staff and customers, always maintaining friendly and cooperative approach.
- Handling and ordering of stock and merchandise.
- Maintaining cleanliness throughout.
Food Server
Fish & Chip Shop
- Opening and Closing Shop - Time keeping.
- Serving Customers during busy times.
- Handling hot and cold food, always maintaining a high standard of cleanliness and hygiene.
Housekeeper- Hospital
Nuffield Health
Newcastle upon Tyne, Tyne and Wear
10.2025 - Current
- Maintain a high standard of cleanliness throughout the various departments of the hospital- following protocols
- Adhere to policies and procedures of chemicals, storage, disposal of dirty/ soiled bedding/ gowns appropriately and safely
- Ensuring effective communication throughout the appropriate channels
- Understand procedures in theatre for the high standard of cleanliness
- Keeping up to date with all training and immunizations required
Hotel receptionist
Holiday Inn Gosforth Park
Newcastle upon Tyne, Tyne and Wear
06.2025 - Current
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Ensured guest comfort with prompt attention to their needs and requests.
- Maintained security measures, protecting guest personal information and privacy.
- Increased efficiency by swiftly resolving any complaints or issues.
- Processed payments accurately, guaranteeing smooth transactions for guests.
HLTA/ Achievement Teacher
Byker Primary School
Newcastle Upon Tyne, United Kingdom
08.2011 - 10.2024
- Carry out duties and responsibilities to a high and effective standard.
- Follow all rules and regulations set.
- To always follow the child to adult ratio.
- Allow children to reach their potential and support their development throughout their education.
- Effective Communication with all staff members to enhance children’s development and maintain a safe and comforting environment.
- Dinner lady and First Aider
- First aid trained since around 2015.
Housekeeper
Holiday Inn
, United Kingdom
01.2023 - 12.2023
- Change of linens and bath towels.
- Communication with both staff and guests.
- Meeting the needs of the guests and ensuring all apartments are up to the highest standard of cleanliness.
- Show respect and courtesy for belongings and living standard.
- Ensuring all living spaces are cleaned and suitable for all types of guests.
- Offered a position of supervisor but did not take it due to commitments at school job.
Education
Higher Level Teaching Assistant (HLTA) - The HLTA National Assessment Partnership
Gateshead College
GatesheadNCFE CACHE Level 2 in Understanding Autism - Pass
Byker Primary
TQUK Level 2 in Understanding Behavior - that challenges (RQF)
Byker Primary
Annual Safeguarding Training - undefined
Byker Primary
BTEC level 2 First Diploma in Early Years - Merit
Newcastle College
Key Skills- Working with Others- Level 1 - undefined
Newcastle College
Thomas Bewick Autism Training - undefined
Byker Primary
Pearson EDI Level 2 in Employment Responsibilities and Rights in Health, Social Care and Young People’s Settings - QCF Level 2
Byker Primary
CACHE Level 3 Diploma in Specialist Support for Teaching and Learning in Schools (QCF) - Pass
Byker Primary
Functional skills in ICT Level 2 (Skills First) - undefined
Byker Primary
Skills
- Use of Microsoft
- Familiar with Opera program
- Cash and payment handling/ transactions
- Teamwork
- Communication skills
- Independent work
- Experience with children
- First aid training
- Outdoor recreation management
- Information retention
- Collaboration with care professionals
- Eagerness to learn
- Housekeeping
- Attention to detail
- Strong initiative
- Hospitality background
- Effective multitasking
Interests
- Keen reader and prefer this to a movie.
- Enjoy family time at weekends, including trips to the beach, walks, and fairs.
- Interested in psychology within children.
Affiliations
- I have a keen love for reading, i indulge in many different genres of novels and brushing up on knowledge in relation to my job role, to better myself and my role.
Timeline
Housekeeper- Hospital
Nuffield Health
10.2025 - Current
Hotel receptionist
Holiday Inn Gosforth Park
06.2025 - Current
Housekeeper
Holiday Inn
01.2023 - 12.2023
HLTA/ Achievement Teacher
Byker Primary School
08.2011 - 10.2024
Food Server
Fish & Chip Shop
NCFE CACHE Level 2 in Understanding Autism - Pass
Byker Primary
TQUK Level 2 in Understanding Behavior - that challenges (RQF)
Byker Primary
Annual Safeguarding Training - undefined
Byker Primary
BTEC level 2 First Diploma in Early Years - Merit
Newcastle College
Key Skills- Working with Others- Level 1 - undefined
Newcastle College
Thomas Bewick Autism Training - undefined
Byker Primary
Pearson EDI Level 2 in Employment Responsibilities and Rights in Health, Social Care and Young People’s Settings - QCF Level 2
Byker Primary
CACHE Level 3 Diploma in Specialist Support for Teaching and Learning in Schools (QCF) - Pass
Byker Primary
Functional skills in ICT Level 2 (Skills First) - undefined
Byker Primary
Cleaner/ Housekeeping
Apartment Complex
Retail Assistant
New Look
Higher Level Teaching Assistant (HLTA) - The HLTA National Assessment Partnership
Gateshead College