Lyudmila Kotlarova

• Served as central point of contact between warehouse and site functions, coordinating material handling, stock movement, and urgent production requests efficiently.
• Processed both production and non-production requests, including returns and urgent orders, ensuring accurate SAP transactions and timely dispatch.
• Maintained and monitored Ereq order sheets, supporting staff with order queries and ensuring non-SAP orders were fulfilled promptly.
• Investigated and resolved stock discrepancies, including logging picker errors and performing physical stock checks alongside Cell Coordinators.
• Coordinated with 3rd Party Logistics (3PL) providers to manage outbound pallet shipments, including preparing inventory documentation and arranging timely pickups.
• Supplied production teams with necessary consumables (HAZ cupboard items, tools, and materials) to avoid delays and downtime.
• Oversaw non-conformance procedures, coordinating quarantine and material release in collaboration with Supplier Quality Engineer (SQE) team.
• Supported continuous improvement by collaborating with cross-functional teams (Team Leaders and Cell Coordinators) to resolve escalated issues and streamline operations.
• Inspected inventory to identify damaged or missing items.
• Assisted in training new staff, ensuring efficient team performance.

Tools & Systems Used:

• SAP ERP System
• Microsoft Excel & SharePoint
• Internal systems for inventory control and logistics coordination

• Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
• Tracked and sourced supplies to keep ingredients fresh and minimise waste.
• Prepared rotas to achieve stable coverage while minimising payroll costs.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Monitored servers to identify and resolve lapses in service delivery.
• Prepared and financed budgets for restaurant operations and events.
• Checked end-of-day finances against orders processed to minimise losses.
• Recruited and trained high-performing team members to deliver faultless customer care.
• Managed repair and maintenance activities to fix broken and faulty equipment.
• Developed and implemented strategies to reduce costs and boost profitability.
• Grew restaurant profits through improved marketing and staff development initiatives. Increased sales by 40%
• Reconciled all company accounts, including credit cards and expenses.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
• Managed over 30 customer calls per day.
• Established budgets based on historical, current and forecasted business data.
• Utilised social media platforms for effective brand promotion and customer engagement.

• Analysed operations to improve restaurant efficiency and service levels.
• Developed, implemented and communicated business plans to promote profitable food and beverage sales.
• Negotiated with suppliers to obtain quality ingredients at excellent prices.
• Planned staff rotas to meet customer demand whilst remaining under budget.
• Analysed daily operations, identifying process improvements that increased restaurant efficiency by 25% and reduced service wait times by 20%.
• Developed and executed business plans, boosting monthly food and beverage sales by 25% through targeted promotions and upselling strategies.
• Negotiated supplier contracts, securing high-quality ingredients at 10 to 15% lower cost, contributing to better margins and improved dish consistency.
• Planned and managed staff rotas, aligning shifts with peak hours to maintain service quality while staying within labour budget by 12%.

• Maintained thorough market understanding of asset and investment trends to offer best possible financial advice.
• Complied with all mandatory policies and adhered to operational procedures to maintain internal controls.
• Protected client interests, researching all possibilities for favoured outcomes.
• Advised on investment decisions and deal terms, helping small business clients evaluate financial risks and opportunities, leading to several successful agreements.
• Monitored market trends and investment options to provide tailored financial advice, contributing to steady portfolio growth for individual and SME clients.
• Followed internal policies and procedures, ensuring compliance with regulatory standards and supporting smooth, well-documented financial operations.
• Ensured full compliance with internal controls and financial regulations, maintaining 100% audit readiness and minimising risk exposure.
• Protected client interests by performing detailed due diligence and scenario analysis, identifying high-potential opportunities and reducing investment risk by 15%.
• Handled high-pressure situations with clear decision-making skills, ensuring smooth operations.

• Cultivated relationships with journalists and media professionals to expand media networks.
• Conducted market research to identify trends and opportunities for client positioning.
• Drafted and edited press releases for accurate, impactful messaging.
• Compiled and analysed media coverage reports for internal and client reviews.
• Cultivated relationships with over 30 journalists and media contacts, expanding media network and securing increased press coverage for clients across digital and print platforms.
• Compiled and analysed media coverage reports, providing actionable insights that improved campaign targeting and increased client satisfaction on quarterly reviews.

• Handled customer complaints and incident reports, resolving issues quickly and professionally, contributing to 15% improvement in guest satisfaction scores.
• Maintained up-to-date knowledge of gaming regulations and internal policies, ensuring 100% compliance during internal audits and inspections.
• Enforce gambling rules consistently across all tables, ensuring fair play and strengthening casino reputation for integrity.
• Facilitated high-stakes games to ensure accurate payment of winnings.
• Managed game operations for smooth gameplay, ensuring fair play.
• Implemented casino policies strictly, promoting responsible gambling habits amongst patrons.
• Assisted in training new croupiers, sharing best practices and techniques.
• Conducted table games, including American Roulette, Blackjack and Three Card Poker, according to game rules and casino policies.

• Supervised and trained 5+ clerical support staff, improving task efficiency by 30% through structured coaching and workflow optimisation
• Fostered strong customer relationships, driving 20% increase in membership renewals and client retention
• Managed master calendar, coordinating 100+ monthly appointments, operational goals, and cross-departmental projects
• Processed 50+ customer orders daily with 98% accuracy, reducing fulfilment errors and boosting satisfaction