Ly Tran

• Support daily shop operations, including processing sales transactions accurately using till systems
• Check, sort, and label donated items, ensuring correct pricing and accurate stock records
• Process Gift Aid donations, ensuring customer details and donation records are entered accurately into the system
• Maintain organised stock areas and ensure items are correctly logged and displayed
• Handle cash and card payments responsibly and in line with procedures
• Prepare and complete end-of-day sales reports, checking totals and ensuring records are correct
• Work closely with team members to ensure smooth and efficient shop operations

• Took a planned career break to care for my child
• Completed the Google Data Analytics Professional Certificate to develop skills in data, Excel, and SQL and prepare for a return to work in an office or data-focused role

• Warmly greeted customers, delivering outstanding service from store arrival to departure.
• Check, sort, and prepare donated items for sale, ensuring correct pricing and labelling
• Maintain a clean, tidy, and well-organised shop environment and stockroom
• Work as part of a team to ensure smooth day-to-day operations and good customer service

• Coordinated and supported multiple projects and events, ensuring tasks were completed on schedule
• Prepared project proposals, presentations, and documentation for internal and external stakeholders
• Managed invoices, budgets, and other financial records accurately
• Maintained organised records of project materials, contracts, and supplier information
• Collaborated with photographers, stylists, and other team members to ensure smooth project execution
• Provided administrative support across departments, ensuring documentation and processes were consistent and accurate

Supported Early Childhood Care and Development projects through data management, reporting, and administrative coordination.

• Maintained accurate project records, including financial documentation, reports, and filing systems, ensuring data integrity and compliance.
• Collected, verified, and processed data from project sites to support monitoring, evaluation, and reporting.
• Assisted in tracking project performance indicators and prepared regular status updates for internal teams and stakeholders.
• Coordinated meetings and workshops, ensuring proper documentation and follow-up on action items.
• Collaborated with project staff and stakeholders to streamline data collection and reporting processes.

• Supported the development and implementation of strategic marketing plans, monitored effectiveness, and recommended improvements.
• Maintained and updated company databases to track activities, safeguard data accuracy, and support reporting.
• Provided administrative and clerical support to the sales team, ensuring smooth daily operations.
• Identified and resolved issues in the sales process, escalating complex problems to management.
• Facilitated communication between clients and internal teams to ensure timely delivery of services.