LYRA MILANA IBRAR
London,United Kingdom
Summary
Friendly & adaptive individual proficient in facilitating sales and customer service in fast-paced environments with strong time management skills. Excellent multitasker & detail-orientated, able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Adept in communication & teamwork.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
Work history
Waitress/Hostess
Dishoom
London, City of London
2023.09 - Current
- Delivered exceptional service by accommodating special event needs & managing reservations effectively.
- Ensured accuracy in cash handling & maintained a balanced float till the end of each shift.
- Enhanced team performance by training new staff & promoting a positive work environment.
- Utilised strong communication skills to resolve customer complaints & improve overall satisfaction.
- Improved guest satisfaction through personalised, attentive and prompt service, hence fostering customer loyalty.
Waitress
Cafe Rouge
London
2022.04 - 2023.08
- Greeted new customers, answered initial questions and took drink orders, whilst establishing prompt, high quality service.
- Processed cash, credit card and voucher payments using POS terminals.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Performed additional tasks to keep dining room running smoothly.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
Cafe Waitress
Cafe Afters
London
2019.01 - 2020.01
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained excellent cafe hygiene in compliance with company requirements.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Stocked and maintained silverware, linens and condiments.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
Education
A-Levels - Fashion/Textiles, Drama, Psychology
City and Islington College
London, ENGGCSEs - Computer science, Business, Geography, English, Maths
Sarah Bonnell School
London, ENGSkills
- Customer service
- Teamwork
- Communication
- Active listening skills
- Resilient under pressure
- Time management
- Excellent memory recall
- Staff training capabilities
- Conflict resolution
- Cash and credit transactions
- Physical endurance
- Inventory tracking
Affiliations
- Acting, fashion, content creation (tiktok: @milana.ly), reading, pilates & martial arts
Timeline
Waitress/Hostess
Dishoom
2023.09 - Current
Waitress
Cafe Rouge
2022.04 - 2023.08
Cafe Waitress
Cafe Afters
2019.01 - 2020.01
GCSEs - Computer science, Business, Geography, English, Maths
Sarah Bonnell School
A-Levels - Fashion/Textiles, Drama, Psychology
City and Islington College