Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
Generic

Lynsey Morton

Newcastle Upon Tyne

Summary

Versatile culinary and retail professional with extensive expertise in food preparation, customer service, and inventory management. Demonstrates proficiency in HACCP compliance, special dietary cooking, and innovative dish creation, complemented by strong skills in cash handling accuracy, retail loss prevention, and visual merchandising. Adept at managing kitchen operations under pressure while ensuring health and safety standards are met. Passionate about delivering exceptional customer experiences through effective communication and teamwork. Committed to continuous improvement and adaptability to new challenges within dynamic environments.

Creative Chef with knack for developing unique, crowd-pleasing menus. Improved kitchen operations by streamlining food prep processes, resulting in faster service times. Enhanced customer satisfaction through innovative dish presentations and consistently high-quality meals.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Customer-oriented chef with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Dedicated chef highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Driven and creative, bringing keen eye for detail and flair for innovation. Possesses strong organisational skills and ability to work under pressure, ensuring high-quality results. Committed to delivering exceptional dining experiences in chef role.

Overview

24
24
years of professional experience

Work History

Chef

Mitchells & Butlers
Newcastle Upon Tyne
03.2024 - Current
  • Collaborated closely with suppliers, secured fresh ingredients daily.
  • Reduced food waste to improve profitability.
  • Led successful catering events provided excellent dining experiences for guests.
  • Orchestrated seamless kitchen service during peak hours.
  • Trained junior chefs to enhance their professional skills.
  • Streamlined kitchen operations for enhanced efficiency.
  • Coordinated prep work, streamlined the cooking process.
  • Enhanced team productivity with effective delegation of tasks.
  • Maintained high safety standards during food preparation and serving procedures.
  • Supervised all kitchen staff to maintain high quality standards.
  • Demonstrated proficiency in various cooking techniques, improved dish presentation.
  • Transformed under-utilised ingredients into special menu items.
  • Adhered to strict hygiene standards, ensured a clean working environment.
  • Created balanced meal plans abiding by dietary restrictions.
  • Improved customer satisfaction by creating innovative and appetising menu items.
  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
  • Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
  • Set kitchen standards governing cooking procedures, garnishes and food presentation.
  • Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
  • Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
  • Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
  • Reduced customer complaints by enforcing strict quality control procedures.
  • Coordinated recruitment and training of kitchen staff to develop high-performing team.
  • Monitored kitchen operations to spot and correct issues impacting team performance or quality.
  • Inspected completed work and stations to verify conformance with standards.

Shop Assistant

Kelly’s deli
Newcastle Upon Tyne
10.2019 - Current
  • Assisted customers with wide selection of products and services.
  • Opened and closed store by completing security and cleaning checklists.
  • Coached new staff to meet targets through consultative sales approach.
  • Demonstrated products using exceptional presentation skills.
  • Delivered on store targets with strong sales and customer service skills.
  • Maintained flexible schedule to accommodate changing levels of demand.
  • Established and nurtured effective relationships with customer, colleagues and store management.
  • Resolved and analysed customer feedback to drive process improvements.
  • Trained new hires to uphold high customer service standards.
  • Assisted customers to select products best suited to their tastes, style and needs.
  • Handled special customer requests to locate out-of-stock items.
  • Created attractive displays for merchandise to enhance sales.
  • Encouraged customer loyalty by building positive rapport with regular customers.

Housekeeping supervisor

Maldron hotel
Newcastle Upon Tyne
06.2018 - 10.2019
  • Evaluated housekeepers' performance, providing constructive feedback to improve efficiency.
  • Managed housekeeping personnel in busy hotel environments with 250+ rooms.
  • Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
  • Scheduled housekeepers to maintain efficient staff levels during peak periods, including holidays.
  • Removed waste, recycling and dirty linen from room attendant carts.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Stocked room attendant carts with adequate supplies, maintaining efficient housekeeping services.
  • Provided professional and engaging service to guests, addressing concerns within timeframes.
  • Accurately managed rosters, leave requirements and absences, ensuring appropriate guidelines were followed.
  • Submitted repair requests to maintenance teams for prompt remedy.
  • Briefed housekeepers on daily duties, maintaining smooth team operations.
  • Enhanced guest experience, thoroughly cleaning and disinfecting guest rooms and hotel areas.
  • Collaborated with front desk teams to respond promptly to all guest requests.
  • Supervised a number of staff to carry out housekeeping functions.
  • Restocked minibars, bathroom essentials and coffee stations throughout guest stay.
  • Washed linen and made beds before guest check-in.
  • Reviewed employee performance and devised improvement plans.
  • Scheduled staff resources to continually meet guest needs.
  • Motivational team leader holds staff to high standards. Collaborates with management to improve operational standards and train skilled, dedicated workforce.

Housekeeping Supervisor

Ramada hotel
Newcastle Upon Tyne
03.2017 - 06.2018
  • Evaluated housekeepers' performance, providing constructive feedback to improve efficiency.
  • Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
  • Scheduled housekeepers to maintain efficient staff levels during peak periods, including holidays.
  • Managed housekeeping personnel in busy hotel environments with 150+ rooms.
  • Provided professional and engaging service to guests, addressing concerns within timeframes.
  • Removed waste, recycling and dirty linen from room attendant carts.
  • Stocked room attendant carts with adequate supplies, maintaining efficient housekeeping services.
  • Submitted repair requests to maintenance teams for prompt remedy.
  • Restocked minibars, bathroom essentials and coffee stations throughout guest stay.
  • Built rapport with guests, utilising strong customer service skills to maintain excellent relationships.
  • Enhanced guest experience, thoroughly cleaning and disinfecting guest rooms and hotel areas.
  • Supervised a number of staff to carry out housekeeping functions.
  • Briefed housekeepers on daily duties, maintaining smooth team operations.
  • Coordinated maintenance operations to be fully compliant with procedures.
  • Scheduled staff resources to continually meet guest needs.
  • Supervised and supported all new personnel to maximise quality of service and performance.
  • Organised cleaning and equipment storage areas for easy access.
  • Collaborated with front desk teams to respond promptly to all guest requests.
  • Reviewed employee performance and devised improvement plans.
  • Reported maintenance issues to management, minimising potential safety risks.
  • Washed linen and made beds before guest check-in.

Room Attendant

county hotel
Newcastle Upon Tyne
04.2013 - 03.2017
  • working as part of the room operation team, i am responsible for the cleaning and presentation of guests rooms within a large hotel. i was responsible for the fast cleaning and tidying of each room, leaving it in the highest standards ready for guests. operating equipment as needed and using cleaning products under the health and safety and COSHH responsibilities is essential to my role. During my time there i have developed a good understanding of important my role is to the experience of the guests.
  • Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
  • Cleaned guest rooms and changed linen to high standards.
  • Welcomed guests, provided answers to questions and anticipated service needs.
  • Delivered extra linen, paper products and toiletries to guests upon request.
  • Managed linen trolley, keeping it neat and organised.
  • Maintained security, ensuring each guest room was locked after performing housekeeping services.
  • Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
  • Accurately managed guest room inventory for [Number] rooms.
  • Used specific cleaning products in each guest room as per company procedures.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Upheld health and safety standards when handling and using chemicals.
  • Cleared public areas of obstructions to reduce accident risks.
  • Replenished stationery and sundries for well-stocked hotel rooms.
  • Replaced soiled items during guest stay to uphold company standards.
  • Sorted rubbish and recycling for appropriate waste disposal.
  • Swept, vacuumed, polished and mopped hard floors within establishment.
  • Followed cleaning checklists to match quality specifications for each space.

home carer

home
Newcastle Upon Tyne
01.2009 - 03.2013
  • as a full time mother, i have gained various transferable skills such as budgeting and time management. I carry out all household cleaning duties to a high standard, deal with any problems that arise within the household. I have raised my daughter, helped her with school work and kept her entertained. I always ensure family members are treated fairly and with dignity. i have helped my daughter explore theire options and encouraged her to make decisions.

cleaner

maxim
Newcastle Upon Tyne
10.2008 - 10.2009
  • My duties as cleaner were based in both commercial and domestic environments. It was my role to ensure that cleaning was carried out to the highest standards. Working within a small team, I vacuumed, dusted, and emptied bins. Working with different cleaning chemicals, adhuring to health and safety rules at all times, ensuring safety and warning signs were displayed when neccessary.
  • Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
  • Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
  • Carried out minor furniture and equipment repairs, reporting major faults to managers for prompt resolution.
  • Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
  • Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
  • Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.

cleaner

fast clean
Newcastle Upon Tyne
10.2001 - 10.2003
  • In this cleaning role, i needed to be flexible as i cleaned in a number of different premises and different environments across the city, the place of work would change on a day to day basis. Cleaning in factories, i ensured that machinery was cleaned to strict regulations and all work areas were kept clean and tidy.
  • Conducted in-depth quality inspections to meet stringent quality standards.
  • Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
  • Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
  • Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
  • Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
  • Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.

Education

GCSEs -

Gosforth high school
Newcastle upon Tyne

Skills

  • Cash handling accuracy
  • Inventory control procedures
  • Retail loss prevention
  • Visual merchandising
  • Excellent communication skills
  • Active listening
  • Sales expertise
  • Team player mentality
  • Stock counting
  • Cash management
  • Online sales
  • Customer service
  • Communication with waitstaff
  • Multitasking under pressure
  • Dedication to cleanliness
  • HACCP certification
  • Special dietary cooking
  • Knife handling techniques
  • Innovative dish creation
  • Passion for food presentation
  • Time management mastery
  • Customer feedback response
  • Nutritional understanding
  • Creativity in dishes
  • Handling kitchen stress
  • Vegetable carving artistry
  • Training and mentoring talent
  • Adaptability to new recipes
  • Time-Efficient cooking
  • Grill operation expertise
  • Meeting tight deadlines
  • Food hygiene standards
  • Portion control
  • Exceptional communication
  • Catering experience
  • Kitchen equipment operation
  • Food preparation techniques
  • Nutrition knowledge
  • Resilience under pressure
  • Food storage principles
  • Health and Safety Compliance
  • Customer Service
  • Food preparation
  • Meal preparation
  • Cleaning and sanitizing methods
  • Banquets and catering
  • Time-management
  • Food Hygiene Certification
  • Food safety awareness
  • Kitchen equipment and tools

Custom

other

References

References available upon request.

Timeline

Chef

Mitchells & Butlers
03.2024 - Current

Shop Assistant

Kelly’s deli
10.2019 - Current

Housekeeping supervisor

Maldron hotel
06.2018 - 10.2019

Housekeeping Supervisor

Ramada hotel
03.2017 - 06.2018

Room Attendant

county hotel
04.2013 - 03.2017

home carer

home
01.2009 - 03.2013

cleaner

maxim
10.2008 - 10.2009

cleaner

fast clean
10.2001 - 10.2003

GCSEs -

Gosforth high school

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Lynsey Morton