Summary
Overview
Work History
Education
Skills
Timeline
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Lynsey McAuley

Team Leader
Ballymena,Antrim

Summary

A dedicated professional with expertise in leadership and management of change, known for effective communication and decision-making capabilities. Demonstrates exceptional tolerance and patience skills, alongside a strong commitment to customer service excellence and conflict resolution strategies. Proven track record in knowledge dissemination and training initiatives, aiming to leverage these competencies towards fostering organisational growth and development.

Seasoned professional with over 20 years experience. Focus on team leadership. Can drive high-performance culture by developing skills, fostering collaboration, and promoting open communication. Unique abilities include conflict resolution, decision making, and performance management.

Overview

19
19
years of professional experience
2
2
years of post-secondary education

Work History

Team Leader

Marks & Spencer
Ballymena, Mid and East Antrim
08.2020 - Current
  • Manage daily operations effectively, resulting in improved efficiency.
  • Oversee staff training initiatives to boost team performance.
  • Ensure superior customer service, contributing to client retention.
  • Optimise scheduling processes for better resource management.
  • Foster a positive atmosphere while implementing performance enhancements.
  • Champion sales excellence by promoting best practices among staff.
  • Negotiate successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.

Supervisor

Marks & Spencer
Ballymena, Mid and East Antrim
02.2006 - 08.2020
  • Improved team efficiency by implementing new scheduling practices.
  • Monitored employee attendance records for maintaining discipline within the team and reporting to the Team Leader.
  • Led team meetings in the Team Leaders absence, ensured clear communication amongst all members.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.

Education

A-Levels - English, sociology and communication studies

NRC
Ballymena, Mid and East Antrim
09.1999 - 06.2001

Skills

    Tolerance and patience skills

  • Decision-making capabilities
  • Management of change
  • Effective communication
  • Knowledge dissemination
  • Leadership expertise
  • Training initiatives
  • Customer service excellence
  • Conflict resolution strategies

Timeline

Team Leader

Marks & Spencer
08.2020 - Current

Supervisor

Marks & Spencer
02.2006 - 08.2020

A-Levels - English, sociology and communication studies

NRC
09.1999 - 06.2001

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