Lynsey Gregory
Milton Keynes,Buckinghamshire
Summary
Highly motivated and customer-focused professional with extensive experience in customer service, reception, administration, and client-facing roles. Skilled at building rapport with people from diverse backgrounds, delivering exceptional service, and maintaining a calm, professional approach in fast-paced environments. Experienced in welcoming guests, resolving enquiries, managing multiple priorities, and working collaboratively as part of a team. Adaptable, approachable, and committed to creating positive customer experiences while maintaining the highest standards of professionalism and safety.
Overview
26
26
years of professional experience
1
1
Certification
Work history
Procurement Administrator
RS Response
Milton Keynes
04.2024 - 06.2026
- Provide a professional and welcoming first point of contact for visitors, clients and suppliers.
- Manage reception duties while supporting a busy office environment.
- Build positive relationships with customers and suppliers through effective communication.
- Resolve enquiries and issues efficiently while maintaining high service standards.
- Demonstrate strong organisational skills by managing multiple priorities and deadlines.
- Work collaboratively across departments to support business operations.
Partner/Practice administrator
Gregory Wealth Management LLP
Milton Keynes
06.2017 - 12.2023
- Built long-term relationships with clients through exceptional service and communication.
- Managed client enquiries with professionalism, discretion, and empathy.
- Worked closely with colleagues to ensure a high-quality customer experience.
- Demonstrated strong attention to detail while managing sensitive information.
- Supported the day to day running of a successful business.
Customer Service officer
Royal Bank of Scotland
Milton Keynes
03.2000 - 02.2003
- Delivered excellent customer service in a busy customer facing environment.
- Assisted customers with account enquiries and banking services.
- resolved issues efficiently while maintaining a positive customer experience.
- Handled cash and customer information responsibly and accurately.
Education
GCSE's - English, Maths, Science, Humanities
Sir Frank Markham
Skills
- Exceptional Customer Service
- Strong Communication Skills
- Professional Presentation
- Teamwork and Collaboration
- Problem Solving
- Conflict Resolution
- Adaptability and Flexibility
- Attention to Detail
- Working Under Pressure
- Front of House & Reception
- Relationship Building
- Time Management
- Cultural Awareness
- Organisation and Planning
Certification
Principles of Business Administration Level 2 June 2019 TQUK
References
References available upon request.
Timeline
Procurement Administrator
RS Response
04.2024 - 06.2026
Partner/Practice administrator
Gregory Wealth Management LLP
06.2017 - 12.2023
Customer Service officer
Royal Bank of Scotland
03.2000 - 02.2003
GCSE's - English, Maths, Science, Humanities
Sir Frank Markham