Lynsey Fowler
Heanor
Overview
10
10
years of professional experience
Work history
Team Leader Supervisor
Donaldson Timber Engineering
Derby, Ilkeston
2024.01
- Coached team members individually, helping them achieve their personal and professional goals.
- Conducted meetings on shifts to delegate tasks and communicate priorities.
- Liaised with senior management, reporting on team performance and operational issues.
- Recorded customer requests
- Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets.
Assistant Team Leader
Donaldson Timber Engineering
Derby , Ilkeston
2023.01 - 2024.01
- Provided cover for the Team Leader during absences, maintaining continuity and leadership.
- Worked closely with the Team Leader to strategise long-term goals and objectives.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Resolved complex customer enquiries, disputes and complaints.
- Developed comprehensive training programmes for new hires, enhancing team skill sets and performance.
Posi Joist Designer
Donaldson Timber Engineering
2020.03 - 2026.04
- Vetting and distributing enquiries
- Determining margins / prices for projects
- Training fresh staff members in design and admin tasks
- Communicating with all roles within the construction industry
- Able to design all types of Posi Joist layouts e.g., Timber Frame, Roofs
- Provide technical support to customers
- Transferring work to different branches within the business
- Maintaining customer relationships and keeping hold of new business
- Ensuring price increases are complete and sent to site
- Understanding the production process and able to print off production paperwork
- Great understanding of all administration processes from booking in projects to invoicing
Rental Sales Agent // Fleet Controller
Europcar
2016.05 - 2020.03
- Managing a group of drivers to deliver vehicles (6 to 8 people)
- Achieving monthly / yearly targets
- Selling additional products
- Planning fleet throughout the day/week
- Telephone calls with different customers every day
- Planning runs around the area
- Sticking to timed deliveries
- Making sure customers are in the right category of vehicle
- Reaching staff cost targets
- Handling customer queries and customer complaints
- Making sure vehicles are up to date with servicing and MOTs
- Problem solving
Education
GCSE's - Maths
Heanor Gate Science College
GCSEs - English
Heanor Gate Science College
GCSEs - Sociology
Heanor Gate Science College
NVQ - Customer Service Level 4
Health and Social Care Level 3 -
BTEC - Dance and Science
Skills
- Microsoft Office Applications
- Excellent communicator
- Ability to prioritise workload and meet deadlines
- Multitasking
Personal Information
Timeline
Team Leader Supervisor
Donaldson Timber Engineering
2024.01
Assistant Team Leader
Donaldson Timber Engineering
2023.01 - 2024.01
Posi Joist Designer
Donaldson Timber Engineering
2020.03 - 2026.04
Rental Sales Agent // Fleet Controller
Europcar
2016.05 - 2020.03
NVQ - Customer Service Level 4
Health and Social Care Level 3 -
BTEC - Dance and Science
GCSE's - Maths
Heanor Gate Science College
GCSEs - English
Heanor Gate Science College
GCSEs - Sociology
Heanor Gate Science College