Lynsey Craig

• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Handled customer complaints effectively, restoring trust in our brand.
• Conducted team meetings on a regular basis, promoting open communication within the team.
• Delegated tasks to team members efficiently improving overall productivity.
• Monitored sales performance regularly adjusting strategies as required.
• Developed strong relationships with suppliers, ensuring timely delivery of products.
• Maintained high standards of store cleanliness, enhancing shopping experience for customers.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members.

• Ensured customer satisfaction with prompt problem resolution.
• Identified areas of improvement through regular performance assessments of staff members.
• Handled cash transactions accurately for financial integrity.
• Supported marketing campaigns, increasing brand visibility within the local community.
• Implemented promotional initiatives for increased footfall during off-peak hours.
• Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
• Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
• Maintained cleanliness standards, resulting in positive customer feedback.
• Coordinated staff schedules to maximise productivity.
• Liaised with suppliers regularly, maintaining strong business relationships.
• Delivered excellent customer service through effective communication skills.
• Managed front-of-house operations to maintain a high level of service.
• Promoted a safe working environment by enforcing health and safety regulations strictly.
• Oversaw stock checks and reordering, ensuring product availability at all times.
• Streamlined workflow processes, enhancing overall efficiency of the establishment.
• Led by example, embodying positive work ethic and motivating staff for peak performance.
• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Directed staff schedules and rosters, optimising workforce efficiency.
• Oversaw inventory and stock management, optimising levels for operational continuity.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Displayed energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and clear communications.

Cash handling procedures.

Maintaining cleanliness of bar and restaurant.

Serving drinks and food.

Ensure guests were looked after for repeat business.

• Coordinated cross-departmental collaboration for improved workflow.
• Implemented cost reduction measures, reduced overhead expenses.
• Managed team dynamics by implementing conflict resolution strategies.
• Delegated tasks efficiently to maximise productivity.
• Facilitated staff training, resulting in better customer service.
• Cultivated strong relationships with clients to secure repeat business.
• Supervised project timelines for timely completion.
• Fostered a positive work environment with regular team-building activities.
• Enforced safety regulations to reduce workplace accidents.
• Streamlined communication channels, enhanced internal information flow.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Delegated tasks appropriately, achieved balanced workload among team members.
• Encouraged open dialogue amongst team members, promoted an inclusive work environment.
• Identified potential risks and mitigated them through proactive measures.

• Handled complaints, resulting in improved customer relations.
• Established relationships with local businesses for potential partnership opportunities.
• Trained new staff members to ensure consistent service quality.
• Improved revenue by promoting hotel's amenities and services effectively.
• Conducted regular property inspections for maintenance and repairs.
• Developed staff rota system which improved operational efficiency.
• Negotiated volume discounts with vendors leading to cost savings.
• Collaborated with housekeeping team to maintain impeccable accommodation standards.
• Liaised with maintenance team to ensure timely repairs, improving guest satisfaction.
• Streamlined booking procedures to enhance guest experience.
• Maintained high standards of cleanliness, resulting in positive guest feedback.
• Ensured compliance with health and safety regulations, maintaining safe environments for guests and staff alike.
• Provided excellent customer service, resulting in repeat bookings from satisfied guests.
• Boosted occupancy rates through effective marketing strategies.
• Managed budgeting process whilst ensuring optimal resource utilisation.
• Coordinated housekeeping teams to maintain fresh linen, towels and cleanliness standards.
• Led room inventory activity to monitor and replace lost and damaged items.
• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Inspected facility to identify and promptly address maintenance needs.
• Handled guest complaints to protect brand reputation.
• Managed customer service interactions, addressing concerns and preserving positive experiences.
• Recruited and onboarded new staff to meet performance standards.

• Minimised inventory loss for improved profit margins.
• Improved customer service by implementing new procedures and protocols.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Provided support to manager during audits, ensuring accurate reports.
• Increased staff productivity by providing comprehensive training programmes.
• Maintained high standards of store cleanliness, enhancing shopping experience for customers.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Monitored sales performance regularly adjusting strategies as required.
• Delegated tasks to team members efficiently improving overall productivity.
• Created a positive work environment, resulting in higher employee morale.
• Oversaw facility maintenance and allocated needed resources to meet standards.

• Provided detailed information about menu items upon request, increasing customer satisfaction.
• Prepared tables with special attention to sanitation and order, enhancing dining experience.
• Resolved customer complaints immediately, resulting in customer retention.
• Ensured customer satisfaction by providing excellent food and beverage service.
• Streamlined order taking process to improve efficiency.
• Adhered to health and safety regulations, maintaining a safe environment.
• Cleaned tables or counters after patrons had finished dining, maintaining cleanliness standards at all times.
• Presented menus, answered questions and made suggestions regarding food and drinks to enhance sales.
• Managed large parties effectively for smooth operation.
• Followed all relevant brand standards for service delivery, upholding company reputation.
• Took accurate food and drink orders using order slips or direct entry into the system for better communication with kitchen staff.
• Served wine professionally as per established guidelines, elevating guest experience.
• Checked customers' IDs to ensure they met minimum age requirements for consumption of alcoholic beverages, promoting responsible drinking behaviours.
• Enhanced dining experience with attentive table service.
• Collaborated with kitchen staff for timely food preparation and delivery.
• Helped in bar operations when needed, ensuring seamless service during peak times.
• Delivered outstanding service, ensuring repeat business.
• Maintained clean dining area for enhanced customer experience.
• Reduced guest risks by understanding and clearly communicating allergies and intolerances.
• Smoothened shift transitions by resetting F&B areas for next service.