Lynsey Clark
Norwich,Norfolk
Summary
Dynamic and people-focused professional with extensive experience in project management, employee wellbeing, and customer service. Skilled in leading strategic initiatives, managing diverse stakeholders, and delivering high-impact outcomes across wellbeing, sponsorship, and workplace experience. Adept at using data insights to inform decisions, drive engagement, and improve service delivery. Known for strong communication, leadership, and the ability to thrive under pressure while keeping people at the heart of every solution.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Group Property Associate
Aviva
10.2024 - 05.2025
- Delivered a dressed and branded workspace in alignment with corporate brand standards, environmental objectives, and overarching design vision.
- Maintained exceptional attention to detail to ensure consistency, quality, and a cohesive user experience across space.
- Led dressing/visual interiors to successful completion, managing timelines and budgets effectively while navigating tight deadlines.
- Collaborated with multidisciplinary teams across branding, communications, design, architecture, and delivery to ensure seamless coordination and stakeholder alignment.
- Developed and maintained comprehensive project plans and visual documentation, proactively tracking progress and adjusting deliverables as needed.
- Contributed to regular project reporting, providing clear, structured updates on milestones, risks, and next steps to support transparency and informed decision-making.
Group Sponsorship
Aviva
01.2024 - 09.2024
- Delivered guided art tours across key office locations to promote launch of Aviva Studios, deepening understanding of group sponsorship and its role in enhancing employee engagement.
- Partnered with brand teams and senior stakeholders to collect and report data-driven insights, strengthening analytical and reporting capabilities.
- Supported planning and execution of Aviva-sponsored Pride events across multiple regions, managing diverse responsibilities to ensure successful delivery.
- Contributed to on-site projects at Aviva Studios, taking ownership of key workstreams and supporting project planning through to completion.
- Built and maintained strong relationships with internal and external stakeholders, facilitating smooth collaboration and initiative success.
- Demonstrated effective multitasking and time management, consistently delivering high-quality outcomes across concurrent projects.
Wellbeing Consultant
Aviva
04.2017 - 10.2024
- Led workstreams in the development and oversight of key workstreams within UK and Ireland employee wellbeing strategy, aligning initiatives with organisational goals.
- Conducted ongoing data analysis to evaluate existing programmes and inform the programme of new wellbeing initiatives we could introduce or challenge.
- Managed a broad network of stakeholders, including HR, brand teams, business leaders, vendors, and employees, fostering strong internal and external relationships.
- Collaborated with colleagues to promote a culture of positive engagement, championing inclusion, pride, and excellence across the workplace.
- Oversaw elements of the wellbeing budget and managed external suppliers and partnerships to ensure high-impact, cost-effective outcomes.
- Motivated teams and volunteers through targeted internal communications, enhancing engagement and performance, such as single handily managing AVIVA Live streams and an entire back catalogue of Wellbeing related seminars and talks.
- Maintained oversight of risk and governance related to wellbeing, including data protection, supplier compliance, and safeguarding sensitive employee information.
- Experienced in managing complex projects under pressure, consistently delivering on time and within budget while keeping people and purpose at the centre of delivery.
- Was an effective member of the team contributing to successfully increasing employee perception of wellbeing support, with engagement scores rising from 69% to 83% following the strategy launch.
Motor Claims
Aviva
02.2016 - 05.2017
- Handled high volume of motor insurance claims efficiently, ensuring timely and fair resolution in line with company policies and regulatory standards.
- Assessed complex claim scenarios by gathering and analysing information from multiple sources, including customers, third parties, repairers, and legal representatives.
- Balanced customer needs with business objectives, consistently delivering empathetic, customer-focused service while managing cost and risk effectively.
- Collaborated with internal departments and external partners to coordinate investigations, repairs, and settlements, ensuring seamless end-to-end claims handling.
- Applied sound judgment and decision-making skills to resolve disputes, negotiate settlements, and identify potential fraud indicators.
- Maintained accurate and detailed records of all claim activity, supporting transparency, compliance, and audit readiness.
- Adapted quickly to changing priorities and caseloads, demonstrating resilience and proactive approach in a fast-paced, target-driven environment.
- Contributed to continuous improvement by identifying process enhancements and sharing insights to improve customer experience and operational efficiency.
Education
Bachelor of Arts - Art & Design
Surrey University
London 09.1998 - 07.2000
A-Levels - Art, English Literature, Media Studies
Great Yarmouth College
Great Yarmouth, Norfolk 09.1996 - 07.1998
GCSEs - English, Eng Literature, Art & Design, Triple Cert Science, Geography, Maths, Media, RE,
Lynn Grove High School
Great Yarmouth, Norfolk 09.1991 - 05.1995
Skills
- Contract negotiation aptitude
- Results-Driven attitude
- Knowledge of regulatory standards
- Goal setting and delivery
- Customer Service
- Stakeholder engagement
- Teamwork and collaboration
- Strategic brand partnerships
- Business process improvement
- Communications
References
References available upon request.
Timeline
Group Property Associate
Aviva
10.2024 - 05.2025
Group Sponsorship
Aviva
01.2024 - 09.2024
Wellbeing Consultant
Aviva
04.2017 - 10.2024
Motor Claims
Aviva
02.2016 - 05.2017
Bachelor of Arts - Art & Design
Surrey University
09.1998 - 07.2000
A-Levels - Art, English Literature, Media Studies
Great Yarmouth College
09.1996 - 07.1998
GCSEs - English, Eng Literature, Art & Design, Triple Cert Science, Geography, Maths, Media, RE,
Lynn Grove High School
09.1991 - 05.1995
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