Lynne Summers
Stenson Fields,Derby
Summary
A results-driven professional with a strong proficiency in multitasking and data analysis insight, adept at resolving discrepancies and ensuring compliance. Demonstrates exceptional attention to detail and interpersonal relations, contributing to effective check processing and seamless operations. Committed to leveraging skills for continued growth and success in dynamic environments.
Overview
14
14
years of professional experience
Work history
Cash Specialist
Chess ICT
Alderley Edge, Cheshire
04.2015 - 05.2025
- Improved cash handling process with meticulous record-keeping tactics.
- Updated transaction data to ensure accurate financial records.
- Managed collection of daily, weekly and monthly direct debits for smooth business flow.
- Managed monthly and weekly direct debits by updating records received from bank.
- Resolved customer queries, boosting overall service quality.
- Assisted in training new staff members on cash management systems for better work output.
- Delivered outstanding customer care with proactive sales and listening skills.
- Helped meet business needs by working extra shifts.
- Coordinated legal actions against defaulters to safeguard company interests.
- Maintained professional client interactions whilst managing overdue payments.
- Managed customer accounts for maintaining positive client relationships.
- Reduced business risk with stringent credit checks and assessment.
- Developed strong relations with clients, fostering loyalty and trust on both ends.
- Managed debtor ledger meticulously, minimising any potential errors or discrepancies.
- Collaborated with internal teams to ensure smooth functioning of credit control processes.
- Improved financial efficiency by implementing new credit control procedures.
- Resolved escalated issues efficiently, reducing potential damage to customer relationships.
- Recommended improvements to credit policies based on market trends and analysis.
- Streamlined debt collection processes resulting in improved financial health of the company.
- Established effective payment plans to facilitate timely debt recovery.
- Contacted customers about overdue payments by phone, letter and email.
- Monitored and responded immediately to messages and phone calls regarding credit control issues.
- Negotiated terms and conditions, payment plans and settlements.
- Received debit and credit card payments by phone.
- Escalated serious issues and concerns immediately to supervisor.
Credit Controller
Broxap
Newcastle-under-Lyme, Staffordshire
03.2013 - 03.2015
- Evaluated client credit check outcomes to provide complete financial advice.
- Completed documentation for lines of credit and loans on behalf of customers.
- Collaborated with internal teams to ensure smooth functioning of credit control processes.
- Updated database regularly for maintaining up-to-date record of all transactions.
- Managed customer accounts for maintaining positive client relationships.
- Streamlined debt collection processes resulting in improved financial health of the company.
- Developed strong relations with clients, fostering loyalty and trust on both ends.
- Assisted in preparation of monthly reports, ensuring transparency in operations.
- Maintained professional client interactions whilst managing overdue payments.
Credit Control Supervisor
Novus Property Solutions
Hanley, Stoke-on-Trent
12.2012 - 02.2015
- Streamlined processes for increased productivity in the Credit Control department.
- Supported company's cash flow objectives by keeping debtor days at a minimum level.
- Prioritised workload effectively, resulting in timely completion of assigned responsibilities.
- Achieved better compliance with established financial regulations through rigorous checks.
- Led team towards achieving set targets consistently.
- Managed high-value accounts, reducing potential losses due to bad debts.
- Understood complex financial reports, aiding decision-making processes.
- Implemented process improvements for improved efficiency in debt collection.
- Facilitated smooth communication between departments, enhancing workflow.
- Updated company policies regularly to maintain legal compliance.
- Cultivated relationships with customers' CFOs and FDs to assess and evaluate potential risks.
- Collected relevant customer information for credit decisions, utilising credit reports and public domain data.
- Collaborated with sales teams and customers to optimise credit terms, addressing needs and expectations.
- Managed credit risk data for regular review and evaluation, maintaining accuracy and completeness.
Credit control supervisor
Bibby
Newcastle-under-Lyme, Staffordshire
12.2010 - 11.2012
- Reviewed customer credit applications for reduced financial risk.
- Led team towards achieving set targets consistently.
- Enhanced team performance to boost overall productivity.
- Streamlined processes for increased productivity in the Credit Control department.
- Wrote professional correspondence outlining ageing account information.
- Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.
- Conducted research into references for reliable approval outcomes.
- Progressed legal action for overdue accounts.
- Devised credit and repayment plans for secure finance management.
- Maintained impeccable records of payments and documentation of transactions.
- Reviewed and submitted applications to management with recommendations.
- Met with applicants to collect information about personal histories, current loans and income.
- Evaluated client credit check outcomes to provide complete financial advice.
Education
NVQ Level 1 - Financial
Intel Business Colleges
Derby 03/1994 - 03/1996
GCSEs - French, English, Maths, Science, Textiles and Geography
Sinfin Community School
Derby 09/1989 - 05/1994
Skills
- Multitasking proficiency
- Check processing
- Discrepancies resolution
- Results-Driven approach
- Data analysis insight
- Interpersonal relations
- Compliance understanding
- Attention to Detail
Affiliations
- Reading
- Going to the cinema
Timeline
Cash Specialist
Chess ICT
04.2015 - 05.2025
Credit Controller
Broxap
03.2013 - 03.2015
Credit Control Supervisor
Novus Property Solutions
12.2012 - 02.2015
Credit control supervisor
Bibby
12.2010 - 11.2012
NVQ Level 1 - Financial
Intel Business Colleges
03/1994 - 03/1996
GCSEs - French, English, Maths, Science, Textiles and Geography
Sinfin Community School
09/1989 - 05/1994
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