Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Personal Information
Certification
Timeline
Generic

LYNNE SOUTHERN

Fleetwood

Summary

Dedicated professional with a strong background in problem-solving, teamwork, and safe patient handling. Demonstrates exceptional communication skills, patience, and reliability. Known for honesty, punctuality, and outstanding customer service. Proven leadership proficiency in stock management, issue resolution, and training and development. Committed to continuous improvement and achieving excellence in all endeavours.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Team Leader

Haven Holidays
Thornton, Lancashire
03.2024 - Current
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Encouraged open communication, fostering a positive work culture.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Streamlined workflow for a more efficient process.
  • Improved customer satisfaction through close collaboration with the team.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Led shifts and motivated team to drive sales.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Became a training mentor for new and existing team
  • Recommended drinks to customers, increasing overall sales.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Demonstrated knowledge of drink recipes for improved customer experience.

Security

Haven Holidays
Thornton, Lancashire
11.2023 - 03.2024
  • Improved company's reputation with stringent security measures.
  • Maintained site security by conducting regular patrols.
  • Patrolled premises regularly to deter potential security breaches.
  • Recognised suspicious activities, preventing potential security breaches.
  • Monitored visitor access, enhancing office security measures.
  • Upheld security protocols for safety assurance.

Owners Exclusive Barmaid

Haven Holidays
Thornton, Lancashire
03.2023 - 11.2023
  • Maintained cash register operations for accurate financial transactions.
  • Improved customer engagement by maintaining a friendly and approachable demeanour.
  • Increased customer satisfaction with swift problem resolution techniques.
  • Operated till, handled cash accurately whilst balancing receipts at end of shift.
  • Checked identification to prevent underage drinking in compliance with legal requirements.
  • Ensured timely service by managing drink orders during peak hours efficiently.
  • Collaborated effectively with team members to ensure smooth operation.
  • Prioritised cleanliness, resulting in an inviting and hygienic bar environment.

Housekeeping cleaner

Haven Holidays
Fleetwood
05.2022 - 11.2022
  • Clean the caravans between use up to the required standard and within the time allocated
  • Reporting any maintenance issue
  • Used a range of chemicals to COSHH regulations
  • Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
  • Ensured customer satisfaction by addressing specific requests or concerns promptly.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
  • Communicated well with team across multiple locations.

Arcade Supervisor

North pier arcade Blackpool
Blackpool
06.2021 - 04.2022
  • Proactively participating in meetings and helping create new practices
  • Handling customer complaints with empathy and composure
  • Consistently meeting my short and long-term targets
  • Answering calls, responding to emails, and speaking with clients face-to-face
  • Processing a range of documentation and entering information into databases
  • Training, coaching, and supervising new staff members
  • Accurately handling large amounts of money on the cashbox, change machines and in the main arcade float
  • Pitching ideas on how to improve performance and efficiency
  • Opening and closing the business
  • Assisting the manager with monthly stock takes
  • Weekly machine collections and processing of meters
  • Supervising and delegating tasks to a team of people

Senior Carer

Thornton Care
Thornton Cleveleys
09.2020 - 01.2021
  • Daily tasks included assisting with personal hygiene, feeding, dressing, turning positions and emotional support as well as prompting medication
  • Followed care and medical plan precisely
  • Uphold all safety practices and respected home regulations
  • Daily tasks included room cleaning and cooking

Senior Carer

The Local Care
Fleetwood
03.2016 - 09.2020
  • Daily tasks included assisting with personal hygiene, feeding, dressing, prompting medication, turning positions and emotional support
  • Followed care and medical plan precisely
  • Provide support for special outings and supermarket and shopping trips
  • Regularly took service users to shows
  • Supported a young man with autism on outings, appointments and provided overnight respite care for his parents
  • Daily tasks included room cleaning and cooking
  • Assisted in scheduling and overseeing resident's activity schedules which consisted in doctor appointments, physical activity routines, medication intake, activities, and family visits
  • I would meet new service and support the manager to create a tailor made care plan for their needs

Education

OCR functional skills in maths level 2 - undefined

nvq level 3 health and social care -

futurequals

level 3 certificate in preparing to work with adult social care - undefined

futurequals

level 2 in employment responsibilities and rights in health, social care or children and young peoples settings - undefined

futurequals

advanced level apprenticeship in adult social care - undefined

skills for care

Skills

  • Problem-Solving
  • Teamwork
  • Safe patient handling
  • Communication
  • Patience
  • Reliable
  • Honest
  • Punctual
  • Customer service
  • Leadership
  • Leadership proficiency
  • Stock management
  • Issue resolution
  • Training and Development

Accomplishments

  • Memory walk to raise awareness and money for Alzheimer's
  • Neon walk to raise money for Trinity Hospice
  • Pretty Mudder to raise money for Cancer Research
  • Brave the Shave to raise money for Macmillan, donated shaved hair to Little Princess Trust

Custom

  • End of Life Care Awareness
  • Food Safety Awareness
  • Infection Control
  • Medication Awareness
  • Load Management
  • Safeguarding of Vulnerable Adults
  • Life Support Awareness
  • Bacta Training

Personal Information

  • Date of birth: 04/13/81
  • Nationality: British

Certification

Level 3 food Hygiene certificate

Personal Licence Holder

Timeline

Team Leader

Haven Holidays
03.2024 - Current

Security

Haven Holidays
11.2023 - 03.2024

Owners Exclusive Barmaid

Haven Holidays
03.2023 - 11.2023

Housekeeping cleaner

Haven Holidays
05.2022 - 11.2022

Arcade Supervisor

North pier arcade Blackpool
06.2021 - 04.2022

Senior Carer

Thornton Care
09.2020 - 01.2021

Senior Carer

The Local Care
03.2016 - 09.2020

OCR functional skills in maths level 2 - undefined

level 3 certificate in preparing to work with adult social care - undefined

futurequals

level 2 in employment responsibilities and rights in health, social care or children and young peoples settings - undefined

futurequals

advanced level apprenticeship in adult social care - undefined

skills for care

nvq level 3 health and social care -

futurequals

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LYNNE SOUTHERN