Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Affiliations
Custom
Timeline
Generic
Lynne Ricketts

Lynne Ricketts

Hemel Hempstead,United Kingdom

Summary

Customer service professional with extensive experience in public interaction and issue resolution. Proven track record of efficiently addressing customer concerns and enhancing satisfaction levels. Expertise in conflict resolution, communication, and problem-solving, focused on creating positive service experiences. Flexible in supporting roles or part-time positions.


Overview

26
26
years of professional experience
1
1
Certification

Work history

Driver/Post

Royal Mail Group
Watford, Hertfordshire
07.2024 - Current
  • Ensured safe loading and unloading of goods to facilitate secure transportation.
  • Managed time effectively to consistently meet delivery deadlines.
  • Maintained accurate records of all daily deliveries for accountability.

Showroom Manager

City plumbing
Hemel Hempstead, Hertfordshire
04.2022 - 06.2024
  • Gained in-depth product knowledge within Bathroom industry to inform client consultations.
  • Provided expert consulting to customers, focusing on design preferences and expenditure.
  • Utilised Computer Aided Design for architecting tailored solutions.
  • Delivered products and services successfully, ensuring customer satisfaction.
  • Established and maintained an extensive customer database for future outreach.
  • Developed new business avenues while supporting existing trade relationships.
  • Followed leads diligently to generate new customer acquisitions.
  • Identified areas for continuous improvement in processes and offerings.

Territorial Manager

Unilever
Devon
03.2020 - 04.2022
  • Developed efficient marketing strategies that maximised revenues for food product sales.
  • Promoted customer loyalty with a positive, can-do attitude.
  • Safeguarded product quality by ensuring non-compliant items were removed from sale.
  • Boosted ROI within Unilever brand in all supermarkets.

Property Renovations & Temping

self
Devon
05.2019 - 03.2020
  • Executed internal and external property renovations to enhance aesthetic appeal.
    Coordinated with contractors to ensure timely project completion and adherence to budgets.
    Conducted site assessments to identify renovation needs and develop tailored plans.

Property Manager and Rentals

Lancastrian Estates
Lake District
09.2018 - 03.2019
  • Advertised properties to attract potential tenants and buyers.
  • Inspected properties to ensure compliance with standards.
  • Managed client relationships to facilitate smooth transactions.
  • Secured deposits for rentals and property sales to ensure financial commitments.
  • Conducted mortgage checks to verify buyer eligibility.

Holiday Home Supervisor Manager

Grange Leisure
Mayblethorpe
04.2017 - 12.2017
  • Coordinated delivery of holiday homes and lodges while ensuring customer satisfaction.
  • Collaborated with surveyors and contractors to identify optimal locations for holiday homes.
  • Allocated pitches across four different leases on site.
  • Reviewed all contractual paperwork with customers to ensure compliance.
  • Handled customer complaints and enquiries to enhance service quality.
  • Resolved maintenance issues promptly to maintain customer trust.
  • Negotiated buybacks and agreed exit plans with customers.
  • Welcomed new customers and ensured adherence to FCA regulations.

Holiday Home Senior Sales

Parkdean
Highlands of Scotland
06.2014 - 03.2017
  • Sold holiday homes to new owners, achieving significant sales targets.
  • Upsold vacation packages to existing owners, enhancing revenue streams.
  • Developed tailored holiday home packages to meet diverse client needs.
  • Ensured compliance with FCA regulations throughout all transactions.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends, and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed customer orders with speed and accuracy.
  • - Sold holiday homes to new owners, consistently exceeding sales targets.
    - Upsold vacation packages to existing owners, boosting revenue streams.
    - Created tailored holiday home packages for diverse client needs.
    - Ensured strict compliance with FCA regulations in all transactions.
    - Provided respectful and friendly customer assistance.
    - Worked flexible hours, including nights and weekends.
    - Delivered exceptional customer service and managed challenges effectively.
    - Efficiently processed customer orders.
    - Organized breakfast events and engaging evening activities, including treasure hunts for children, fostering a strong sense of community among guests and enhancing their holiday experience.- Sold holiday homes to new owners, consistently exceeding sales targets.
    - Upsold vacation packages to existing owners, boosting revenue streams.
    - Created tailored holiday home packages for diverse client needs.
    - Ensured strict compliance with FCA regulations in all transactions.
    - Provided respectful and friendly customer assistance.
    - Worked flexible hours, including nights and weekends.
    - Delivered exceptional customer service and managed challenges effectively.
    - Efficiently processed customer orders.
    - Organized breakfast events and engaging evening activities, including treasure hunts for children, fostering a strong sense of community among guests and enhancing their holiday experience.- Sold holiday homes to new owners, consistently exceeding sales targets.
    - Upsold vacation packages to existing owners, boosting revenue streams.
    - Created tailored holiday home packages for diverse client needs.
    - Ensured strict compliance with FCA regulations in all transactions.
    - Provided respectful and friendly customer assistance.
    - Worked flexible hours, including nights and weekends.
    - Delivered exceptional customer service and managed challenges effectively.
    - Efficiently processed customer orders.
    - Organized breakfast events and engaging evening activities, including treasure hunts for children, fostering a strong sense of community among guests and enhancing their holiday experience.To assist the writing process, these Grammarly AI prompts were used:

    Prompts created by Grammarly
    - "Improve it"
    - "Make it assertive"
    - "Shorten it"To assist the writing process, these Grammarly AI prompts were used:

    Prompts created by Grammarly
    - "Improve it"
    - "Make it assertive"
    - "Shorten it"- Sold holiday homes to new owners, consistently exceeding sales targets.
    - Upsold vacation packages, boosting revenue streams effectively.
    - Created customized holiday home packages to meet client needs.
    - Ensured compliance with FCA regulations in all transactions.
    - Provided respectful and friendly assistance to clients at all times.
    - Adapted to flexible hours, including nights, weekends, and holidays.
    - Delivered excellent customer service, confidently managing challenges.
    - Efficiently completed customer orders and organized engaging breakfast and evening events, fostering a strong community among guests and enhancing their holiday experience.- Sold holiday homes to new owners, consistently exceeding sales targets.
    - Upsold vacation packages, boosting revenue streams effectively.
    - Created customized holiday home packages to meet client needs.
    - Ensured compliance with FCA regulations in all transactions.
    - Provided respectful and friendly assistance to clients at all times.
    - Adapted to flexible hours, including nights, weekends, and holidays.
    - Delivered excellent customer service, confidently managing challenges.
    - Efficiently completed customer orders and organized engaging breakfast and evening events, fostering a strong community among guests and enhancing their holiday experience.- Sold holiday homes to new owners, consistently exceeding sales targets.
    - Upsold vacation packages, boosting revenue streams effectively.
    - Created customized holiday home packages to meet client needs.
    - Ensured compliance with FCA regulations in all transactions.
    - Provided respectful and friendly assistance to clients at all times.
    - Adapted to flexible hours, including nights, weekends, and holidays.
    - Delivered excellent customer service, confidently managing challenges.
    - Efficiently completed customer orders and organized engaging breakfast and evening events, fostering a strong community among guests and enhancing their holiday experience.- Sold holiday homes to new owners, successfully meeting significant sales targets.
    - Upsold vacation packages to existing owners, enhancing revenue streams.
    - Developed customized holiday home packages to cater to diverse client needs.
    - Ensured compliance with FCA regulations throughout all transactions.
    - Demonstrated respect, friendliness, and a willingness to assist wherever needed.
    - Worked flexible hours, covering nights, weekends, and bank holidays.
    - Provided friendly and efficient customer service, effectively handling challenging situations.
    - Completed customer orders quickly and accurately.
    - Successfully organized breakfast events and hosted engaging evening activities for owners, including child-friendly events like treasure hunts. Crafted memorable experiences that fostered a strong sense of community among guests, significantly enhancing their holiday experience. Ensured precise planning and execution of all events, creating a welcoming and enjoyable atmosphere for families and individuals.Successfully organized breakfast and hosted engaging evening events for owners, incorporating child-friendly activities like treasure hunts. Crafted memorable experiences that built a strong sense of community among guests, significantly enhancing their holiday experience. Ensured precise planning and execution of all events, delivering a welcoming and enjoyable atmosphere for families and individuals.

Real Estate Sales Agent

Real Estate Sales Agent - Dubai
Dubai, UAE
09.2011 - 05.2014
  • Attained Rera 1 and Rera 2 certifications to facilitate property sales.
  • Generated prospective buyers and renters through strategic community networking.
  • Marketed properties effectively to enhance sales and attract new leads.
  • Negotiated successful sales or rental agreements with clients.
  • Conducted thorough searches for administrative papers required for transactions.
  • Completed deeds of sale, ensuring compliance with contractual terms and deposit requirements.
  • Managed exchanges at Lands Department to finalise property transfers.
  • Collected commissions promptly upon successful transaction closure.

Owner and Manager of Start-Up business

Brodies Drycleaners
Kingston Upon Thames
01.1999 - 01.2009
  • Formulated effective sales strategies to boost revenue growth.
  • Executed marketing and promotional campaigns to enhance brand visibility.
  • Managed customer service operations, ensuring high satisfaction levels.
  • Oversaw staff and supplier management to maintain operational efficiency.
  • Negotiated supplier contracts to secure favourable terms.
  • Operated seamstress equipment, maintaining quality standards.
  • Utilised Hoffman presser for optimal garment finishing.
  • Performed key cutting and bookkeeping tasks to support business operations.

Education

Certificate of Higher Education - Pattern Cutting and Design

/1993 - /1995

Skills

  • Sales acumen
  • Open-minded approach
  • Customer relations
  • Marketing skills
  • Property and retail expertise
  • Effective problem solving
  • Team-oriented mindset
  • Remote working capabilities
  • Ethical work practices
  • International exposure
  • Varied industry experience
  • Operations in London, Dubai, and Devon regions
  • Warehouse logistics management
  • Inventory oversight

Accomplishments

  • I achieved an annual award for best sales margins, one of two people within the UK, and an all-expenses-paid 5-star trip to Paris for the weekend. Which included dining in the oldest restaurant in Paris, The Moulin Rouge show, Eiffel Towel dinner and experiencing the Seine River.

Certification

RERA Exams 1 and 2 to evaluate and understand transactions and brokerage practices.

Affiliations

  • Travel, Golf, Gardening , Cooking, Dancing.

Custom

I have enjoyed working outside in all weathers.

Timeline

Driver/Post

Royal Mail Group
07.2024 - Current

Showroom Manager

City plumbing
04.2022 - 06.2024

Territorial Manager

Unilever
03.2020 - 04.2022

Property Renovations & Temping

self
05.2019 - 03.2020

Property Manager and Rentals

Lancastrian Estates
09.2018 - 03.2019

Holiday Home Supervisor Manager

Grange Leisure
04.2017 - 12.2017

Holiday Home Senior Sales

Parkdean
06.2014 - 03.2017

Real Estate Sales Agent

Real Estate Sales Agent - Dubai
09.2011 - 05.2014

Owner and Manager of Start-Up business

Brodies Drycleaners
01.1999 - 01.2009

Certificate of Higher Education - Pattern Cutting and Design

/1993 - /1995

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Lynne Ricketts