Lynne Garner
Southsea,Hampshire
Summary
A highly skilled administrator with excellent communication skills, resourcefulness, and attention to detail. Demonstrates strong multi-tasking abilities and composure under pressure, ensuring efficient and effective task completion. Committed to using these competencies to contribute positively to organisational goals.
Overview
21
21
years of professional experience
6041
6041
years of post-secondary education
Work history
Day Surgery Activity Lead
Practice Plus Group Surgical Centre
Portsmouth, Hampshire
12.2015 - 06.2025
- Planned monthly theatre and outpatient activity to optimise resource utilisation and meet targets.
- Liaised regularly with clinical teams and senior management to ensure the smooth running of operations and a positive patient experience.
- Managed booking team, overseeing recruitment, conducting annual appraisals, and absence management.
- Deputised for Patient Services Manager during absences and periods of annual leave.
- Successfully delivered on tasks within tight deadlines.
Senior Administrator
Practice Plus Group Surgical Centre
Portsmouth, Hampshire
03.2010 - 12.2015
- Supervising booking team
- Co-ordinating transferred activity from local NHS Trust
- Scheduling patients for theatre and outpatient appointments
- Deputising for Patient Services Manager
Schedular
Practice Plus Group Surgical Centre
Portsmouth, Hampshire
06.2007 - 03.2010
- Scheduling patients for theatre and outpatient appointments both face to face and over the telephone.
- Liaising with clinical team, GP Practices and local NHS Trust when required.
Receptionist - Urgent Treatment Centre
Practice Plus Group Surgical Centre
Portsmouth, Hampshire
11.2005 - 06.2007
- Acted as primary contact for patients upon arrival.
- Registered patients on PAS system to ensure accurate records.
- Liaised with clinical teams, GP practices, and local NHS Trust as necessary.
Receptionist
Campbell Surgery GP Practice
Southsea, Hampshire
11.2004 - 11.2005
- Served as main contact for patients upon arrival.
- Managed appointment bookings and addressed queries via telephone.
- Registered new patients in PAS system for accurate record-keeping.
- Generated repeat prescriptions to facilitate ongoing patient care.
Education
BTEC/NVQ Advanced Level Apprenticeship - Management
Workplace
BTEC/NVQ Apprenticeship - Team Leading
Workplace
BTEC/NVQ Advanced Apprenticeship - Business & Administration
Workplace
Skills
- Communication skills
- Resourcefulness
- Attention to detail
- Multi-tasking
- Composure under pressure
References
References available upon request.
Timeline
Day Surgery Activity Lead
Practice Plus Group Surgical Centre
12.2015 - 06.2025
Senior Administrator
Practice Plus Group Surgical Centre
03.2010 - 12.2015
Schedular
Practice Plus Group Surgical Centre
06.2007 - 03.2010
Receptionist - Urgent Treatment Centre
Practice Plus Group Surgical Centre
11.2005 - 06.2007
Receptionist
Campbell Surgery GP Practice
11.2004 - 11.2005
BTEC/NVQ Advanced Level Apprenticeship - Management
Workplace
BTEC/NVQ Apprenticeship - Team Leading
Workplace
BTEC/NVQ Advanced Apprenticeship - Business & Administration
Workplace