Lynne Ewart

• Enhance customer satisfaction with effective problem-solving strategies.
• Foster team cohesion for greater productivity and morale.
• Manage queries form UK, Europe, America and Canada regarding joining the Waiting List and the ledger
• Resolve issues with payments, refunds, tracking deliveries and returns.
• Meeting assigned targets - number of emails per hour and CSAT rating

• Maintain superb fitness facilities to ensure optimal performance of clients.
• Offer exercise variations to support participants with injuries and specialist needs.
• Monitor participants closely to maintain safe exercise practices.
• Enhance strength and flexibility for clients through tailored workout routines.
• Assist members in reaching personal fitness goals by providing one-to-one training sessions.
• Plan and deliver engaging group and one-to-one fitness programmes.

• Streamlined administrative processes to improve office efficiency.
• Filed documents systematically which increased ease of access when needed.
• Arranged regular meetings for all senior team members, minuted meetings, provided agendas, followed up on action points.
• Organized travel throughout country for Director and senior team members.
• First point of contact for all visitors, telephone calls and post.

Dealing with all customer queries into a call centre; billing, debt recovery, payments, supply issues, power cuts.

Being able to hit targets set for calls per hour and maintain the required standard set.

Being resilient and resourceful in order to deal with abusive customers

Dealt with all aspects of running the retail customer facing area; tils, staff, stock and displays

Organized displays and special offers on a weekly basis.

Scheduling and organizing staff rotas, managing illness cover, holiday cover, extra staff to cover busier times in the retail year and ensuring budgets were met