Lynne Collins

Relationship and business management with developers and mutual customers, ensuring conveyance team are delivering excellent service standards. Field based covering Southern England.

• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Drew on understanding of key markets to push development of business strategies.
• Updated sales strategies using data to improve standard team practices.
• Prepared and delivered winning client proposals, business presentations and sales pitches.
• Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
• Closed complex, lucrative deals with new customers.

• Management of multiple developments across Kent and Sussex.
• Established marketing strategies and campaigns to promote sales.
• Branch training programmes across 53 branches to drive continuous knowledge and skills.
• Managing negotiation, marketing, performance and all aspects of sales to finalise purchases and exceed developer expectations across Kent and Sussex network.
• Increased business development and profitability.
• Relationship management of branch network, developers, builders and housing groups.
• Collecting customer and market feedback and reporting to company leadership.
• Managing site negotiators, setting performance targets and conducting reviews, one to one's and refreshing training needs.

• Led, managed and motivated a branch team of five to consistently exceed sales targets.
• Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
• Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
• Oversaw all aspects of branch management, including sales, revenue, and policy enforcement.
• Complied with regulatory requirements including UK Money Laundering regulations.
• Generated dramatic improvements across the entire sales cycle, including prospecting, conversion and contract negotiation.

• Protected client confidentiality, adhering to GDPR procedures across all tasks.
• Conducted client interviews to determine most suitable mortgage product according to client needs and priorities.
• Drove a culture of high productivity and continuous improvement by establishing KPI metrics across all sales operations.
• Secured affordable, cost-effective mortgage options tailored to client needs to drive satisfaction rates.
• Provided additional advice and guidance on buildings cover and life insurance.
• Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
• Forged exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.