Lynne Allen
Service Associate and Admin
Kilmarnock,Scotland
Summary
Dynamic professional with a strong foundation in problem-solving, communication skills, and leadership.
Known for remaining calm under pressure and excelling in team building, collaborative environments which drive success.
Energetic employee well-versed in strong communication and listening skills.
Seeks solutions to problems and applies extensive analytical knowledge to findings.
Reliable and dependable colleague with 30+ years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Offering strong organisational and communication skills, combined with keen attention to detail and proactive approach. Knowledgeable about managing schedules, handling correspondence, and coordinating meetings.
Overview
24
24
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Administrator
Locke Recruitment
Kilmarnock, East Ayrshire
Jul 2025 - Oct 2025
- General office duties including answering calls, filing, data inputting and invoicing
- Data entry of staff clock in/out times, sickness, lateness and holidays
- Inspect textiles to ensure quality and longevity
- Prepare hotel orders with accuracy and organise delivery
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Organised important company meetings, leading to improved communication across departments.
- Improved record keeping system with attention to detail and thoroughness.
- Assisted senior administrators to effectively coordinate large-scale events.
- Streamlined office operations by implementing efficient administrative procedures.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Service Advisor/Trainer
Pendragon Lithia UK t/a Evans Halshaw Ltd
Kilmarnock, Scotland
May 2021 - June 2025
- Organised parts inventory to streamline operations
- Trained new team members to improve overall team capability
- Managed time adeptly to balance multiple responsibilities
- Diary management for technician's daily workload
- Handled complaint calls efficiently, ensuring customer satisfaction
- My role encompasses coordinating technicians' assignments, managing appointments, discussing repairs, generating invoices, facilitating car rentals, and responding to inquiries both online and via phone.
- Updated job knowledge regularly through continuous learning initiatives.
- Coordinated with technicians to ensure quality of service.
- Managed challenging customer situations for resolution and customer retention.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
Senior TP Intervention Advisor/Trainer
Zurich Plc
Glasgow
04.2008 - 03.2021
- Registered new claims to improve operational efficiency.
- Collaborated with the fraud team to identify and mitigate risks
- Managed 10 advisors within the commercial third-party (TP) intervention sector, adherence to structured processes and reducing business interruptions
- Conducted training sessions to elevate team knowledge and performance
- Handled customer complaint correspondence to ensure adherence to appropriate timelines and processes
Home Senior Sales Advisor/Trainer
Direct Line Insurance
Glasgow
02.2002 - 04.2008
- Conducted calls to obtain and verify precise information
- Provided tailored quotations for each client
- Recorded data with accuracy and precision
- Delivered training sessions to enhance team skills
- Compiled and organised accurate data for reporting and audit purposes
Education
Certificate of Higher Education - Business Economics
Kilmarnock Academy
Scotland 08.1991 - 06.1997
Certificate of Higher Education - Accounting and Finance
Kilmarnock Academy
Scotland 08.1992 - 06.1996
Certificate of Higher Education - English
Kilmarnock Academy
Scotland 08.1992 - 06.1997
SVQ Level 3 - Maths, Economics, Accounting And Finance, Budgeting, O.I.S, Biology,
Scotvec Modules
Scotland Aug 1997 - Aug 1997
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Leadership
- Knowledge of gdpr
- Pressure handling
- Empathy understanding
- Familiarity with company policies
- Strong written communication
- Telephone manners
- Invoice processing
- Team Leadership
- Product knowledge
Budgeting and financial planning
Recruitment oversight
Discretion and confidentiality
Attention to Detail
Order processing
Results-driven
Telephone etiquette
Record-keeping
Reporting and documentation
Financial governance
Organisation and prioritisation
Certification
Cert CII (Certified in Insurance), 2012, I studied for 2 years and passed 3 exams. I chose to study Business Interruption Insurance and Public Liability.
Languages
Spanish
Beginner
Spanish
Elementary
Custom
I follow F1 and attend home games supporting my local team, I enjoy all sport part from cricket!
My biggest love is to travel, whether its a UK city break or my 2nd home in Mallorca.
Personal Information
- Date of birth: 10/07/79
- Gender: Female
- Nationality: British
- Place of birth: Ayrshire
Affiliations
- I follow F1 and my local football team. Whenever I can I enjoy visiting new places in Scotland and my 2nd home in Mallorca
Accomplishments
* Nominated for Best Home Sales Associate 2006, I won this award for consistently going above and beyond, my attention to detail and compassion for customers and colleagues and carrying out E-learning courses in my own time
* Nominated for Best over all Insurance Associate 2007, I won this award for the entire Scottish region, I was involved in the induction training for new starts, seconded to regional P.A for the head of business and I was promoted to Senior Advisor helping the new line manager learn our business ethos
References
References available upon request.
Timeline
Administrator
Locke Recruitment
Jul 2025 - Oct 2025
Service Advisor/Trainer
Pendragon Lithia UK t/a Evans Halshaw Ltd
May 2021 - June 2025
Senior TP Intervention Advisor/Trainer
Zurich Plc
04.2008 - 03.2021
Home Senior Sales Advisor/Trainer
Direct Line Insurance
02.2002 - 04.2008
SVQ Level 3 - Maths, Economics, Accounting And Finance, Budgeting, O.I.S, Biology,
Scotvec Modules
Aug 1997 - Aug 1997
Certificate of Higher Education - English
Kilmarnock Academy
08.1992 - 06.1997
Certificate of Higher Education - Accounting and Finance
Kilmarnock Academy
08.1992 - 06.1996
Certificate of Higher Education - Business Economics
Kilmarnock Academy
08.1991 - 06.1997