Summary
Overview
Work history
Education
Skills
Timeline
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Lynn Defeo

Bedford,Bedfordshire

Summary

Compassionate individual dedicated to providing top-quality home care services. Personable communicator with strong knowledge of safety and sanitation standards. Works diligently to complete tasks with accuracy and attention to detail. Compassionate professional with years of experience devising and implementing successful support programmes. Dedicated and driven to deliver positive outcomes for diverse client bases. Meticulous in assessment and monitoring to deliver necessary resources for individualised needs.

Overview

27
27
years of professional experience

Work history

Reviewing Officer for a Domiciliary Care Team

Dial House Home Care
Bedford, Bedfordshire
07.2014 - 10.2023
  • Maintained confidential case documentation in line with data protection regulations.
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Built positive, productive client relationships for enhanced social support.
  • Used assessment findings to action necessary care plan adaptations.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Attended regular training and supervision workshops for improved service user support.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Responded proactively to changing circumstances for optimised service user care.
  • Provided mental health support to service users, as well as signposting community resources and local charities.

Day Centre Manager for the elderly

Oakley Day Centre
Oakley, Bedford
02.1997 - 06.2014
  • Supervised daily activities and performance of up to 4 regular employees and 7 volunteers.
  • Responded to emergency situations to support safety measures.
  • Monitored expenditures to manage allocated budget.
  • Reviewed applications to determine eligibility and acceptance of applicants.
  • Liaised with external relations to coordinate fundraising activities.
  • Supervised and trained staff to complete projects and tasks for centre.
  • Attended management meetings to develop new initiatives for centre.
  • Organised events and activities to enhance projects.
  • Booked rooms and equipment to hold centre events.
  • Coordinated maintenance and cleaning work to keep facility in good condition.
  • Answered queries and handled complaints to provide outstanding customer service.
  • Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
  • Maintained strong working relationships with colleagues and senior management.


Education

NVQ Level 3 - Health and Social Care

Bedford Borough Council
Bedford.

Skills

  • Verbal and written communication
  • Care planning
  • Record management
  • Attention to detail
  • Dependable and reliable

Timeline

Reviewing Officer for a Domiciliary Care Team

Dial House Home Care
07.2014 - 10.2023

Day Centre Manager for the elderly

Oakley Day Centre
02.1997 - 06.2014

NVQ Level 3 - Health and Social Care

Bedford Borough Council

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Lynn Defeo