Lynn Mitchelson
Glasgow,Scotland
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings 12 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
38
38
years of professional experience
Work history
Receptionist
Kenilworth Health Centre
Cumbernauld, North Lanarkshire
2014.07 - 2026.01
- Assisted with administrative tasks, improving overall functionality of the office.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
Assistant manager
Transax
Cumbernauld, North Lanarkshire
1988.07 - 1994.06
- Provided excellent customer service leading to repeat business and customer loyalty.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Increased staff productivity by providing comprehensive training programmes.
- Handled customer complaints effectively, restoring trust in our brand.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Improved customer service by implementing new procedures and protocols.
- Delegated tasks to team members efficiently improving overall productivity.
- Created a positive work environment, resulting in higher employee morale.
- Provided support to manager during audits, ensuring accurate reports.
- Assisted in recruitment process to build an effective workforce.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on business goals.
Education
GCSEs -
Greenfaulds High School
Cumbernauld12.1978
Skills
- Customer Service
- Telephone operation
- Calm under pressure
- Attention to Detail
- Data Entry
- Database administration
- Clerical tasks
- Efficient appointment booking
- Excellent telephone manner
- Filing paperwork
- Clear communication
- Organised and reliable
- Telephone etiquette
- Office admin
- Call handling
- Administration
Timeline
Receptionist
Kenilworth Health Centre
2014.07 - 2026.01
Assistant manager
Transax
1988.07 - 1994.06
GCSEs -
Greenfaulds High School