Lynn Jackson
Summary
Reliable experienced retail and administrative with strong customer service, organisational and communication skills. Proven ability to work both independently and as part of a team with supervisory experience in a fast-paced retail environment. Highly adaptable with a background in administration and accounting studies. Returning to work with a strong work ethic and commitment to delivering excellent service
Overview
23
23
years of professional experience
17
17
years of post-secondary education
Work history
Customer assistant
Semi Chem
Castlemilk, Glasgow City
2022.07 - 2023.01
- Provided customer service and handled transactions
- Carried out stock checks and date rotation
- Reduced items when required and maintained displays
- Ensured store cleanliness and organisation
Sales Assistant/Supervisor
Card Factory
Castlemilk, Glasgow City
2015.06 - 2021.08
- Delivered excellent customer service skills in a busy retail environment
- Handled cash, card payments, and balanced tills accurately
- Managed store opening and closing procedures, including banking
- Supervised staff, delegated tasks, and ensured daily targets were met
- Prepared store displays for seasonal events eg: Valentines Day, Mothers Day, Fathers Day and Christmas
- Managed stock levels and ensured the shop floor was fully stocked and presentable
- Handled customer complaints, returns and exchanges professionally
- Conducted end of day cashing up and till checks
- Make sure health and safety checks were completed on a daily basis
Sales Assistant
Ethel Austin
Castlemilk, Glasgow City
2005.11 - 2011.04
- Assisted customers with purchases and provided a friendly service
- Managed deliveries and restocked shelves
- Maintained store cleanliness and organisation
- Handled cash transaction and processed returns/exchanges
- Dealt with customer queries and complaints
Receptionist
Pacitti Jones
Rutherglen Main Street, Glasgow
2000.05 - 2004.02
- Managed front desk and welcomed clients
- Scheduled Appointments and handled telephone and email enquiries
- Carried out general administrative duties
- Maintained records and supported office staff
- Dealt professionally with members of the public
Education
GCSEs - Office and information studies
Castlemilk High School
Glasgow, Glasgow City 1995.08 - 1999.06
GCSEs - English
Castlemilk High School
Glasgow, Glasgow City 1995.08 - 1999.06
GCSEs - Maths
Castlemilk High School
Glasgow, Glasgow City 1995.08 - 1999.06
GCSEs - Physical Education (PE)
Castlemilk High School
Glasgow, Glasgow City 1995.08 - 1999.06
SVQ Level 5 - Business and Adminstration
Langside College
Glasgow, Glasgow City 2021.08 - 2022.05
SVQ Level 5 - Business Accounts and Admin
Cardonald College
Glasgow, Glasgow City 2022.08 - 2023.05
SVQ Level 5 - Administration and Accounting Level 6 (incomplete)
Cardonald College
Glasgow, Glasgow City 2023.08 - 2024.01
Skills
- Strong interpersonal and communication skills
- Flexible, Reliable and quick to learn
- Able to work under pressure in busy environments
- My caring experience shows responsibilty and loyalty
- Friendly and polite manner
- Customer service and public interaction
- Team Leadership and supervision
- Organisation and time management
- Admin support and office task
- Complaint handling
- Basic Accounting and Business Admin
Affiliations
- I love helping people if I see they are struggling. I love going to keep fit classes I usually do 2 a week. I enjoy football and like to support my team when they play. Spending time with family and friends is important to me also. I love going long walks with a friend and going out for lunch or dinner once a month.
Volunteer Work
I used to help out at a childrens club in my local area which I loved doing. I done this for 4 months on a Saturday Between 2pm and 4pm. Kids were aged between 5 and 8 and I would help organise days out and fun events for the kids. Every second Saturday I help out at my local complex for 3 hours in the kitchen serving food along with cleaning duties.
Accomplishments
- I done a charity night walk for cancer research and raised £325
- I have completed my IT course at college and received my certificate
- I got employee of the month 4 months in a row while working at card factory for my excellent customer skills
- While selling body shop products I hit my level and earned a free trip to wales for the christmas conference event
- While in school I done the long jump for my school and came in second out of 8 schools
Timeline
SVQ Level 5 - Administration and Accounting Level 6 (incomplete)
Cardonald College
2023.08 - 2024.01
SVQ Level 5 - Business Accounts and Admin
Cardonald College
2022.08 - 2023.05
Customer assistant
Semi Chem
2022.07 - 2023.01
SVQ Level 5 - Business and Adminstration
Langside College
2021.08 - 2022.05
Sales Assistant/Supervisor
Card Factory
2015.06 - 2021.08
Sales Assistant
Ethel Austin
2005.11 - 2011.04
Receptionist
Pacitti Jones
2000.05 - 2004.02
GCSEs - Office and information studies
Castlemilk High School
1995.08 - 1999.06
GCSEs - English
Castlemilk High School
1995.08 - 1999.06
GCSEs - Maths
Castlemilk High School
1995.08 - 1999.06
GCSEs - Physical Education (PE)
Castlemilk High School
1995.08 - 1999.06