Lynn Erwin
Bournemouth,England
Summary
Dynamic and results-driven professional with 30 years of progressive experience in the financial service industry, expertise in strategic programme leadership, risk and project management, and change transformation. Demonstrates exceptional proficiency in resource and stakeholder management, problem resolution, and client service excellence across banking, trading products, and cash operations. Skilled in utilising advanced tools such as MS Excel, Word, Project, SharePoint, JIRA, Confluence, Monday, Databricks, and various internal LOB applications to drive operational efficiency. Strong focus on HR training development and end-to-end client onboarding. Committed to delivering impactful solutions that align with organisational goals while fostering continuous improvement.
Overview
28
28
years of professional experience
Work history
Executive Director - Program Manager
JPMorgan Chase & Co - Corporate Finance
Bournemouth/London, England
01.2021 - Current
- Coordinate multiple large-scale, complex projects supporting EMEA & APAC regions, driving multi year change across Corporate Finance, including regulatory-driven change, strategic reference data and migrations to strategic architecture platforms.
- Lead programs across multiple locations, tracking project lifecycle with focus on realizing benefits and delivering consistent quality through to project closure and continued stakeholder management.
- Current focus on regulatory change program for external EMEA reporting as part of multi-year simplification projects, inclusive of technical and operating change.
- Established strong governance and controls, KPI to measure success, with weekly/monthly status communications to senior stakeholders.
- Senior point of contact for escalation, resolving roadblocks and ensuring seamless operations, whilst continuing to drive improvements to further enhance operational efficiencies, reduce risk and increase scalability.
Vice President - Project Manager
JPMorgan Chase & Co - Corporate Finance
Bournemouth/London , Dorset/London
01.2017 - 12.2020
- Within Corporate Finance, managed all aspects of project lifecycle for implementations of new global finance platform (SAP) across APAC locations, supporting teams of 150+ global resources and responding to external audit requirements
Vice President - UAT Test/Implementation Manager
JPMorgan Chase & Co - Corporate Investment Bank
Bournemouth/London , Dorset/London
05.2014 - 12.2017
- Managed UAT test execution for SAP migrations across global locations, driving test execution, defect management, stakeholder communications UK, EMEA & APAC
- Lead quality assurance and stakeholder alignment throughout project phase and establishing implementation readiness and structure through to project completion
Senior Associate - Technology Client Onboarding PM
JPMorgan Chase & Co - Corporate Investment Bank
Bournemouth , Dorset
04.2012 - 04.2014
- Project manager for Corporate Investment Bank, manage complex external client onboarding to baking solutions from front -end client systems to back-office/vendor-supported applications and integration between product , sales, tech & operations.
- Manage technology infrastructure readiness for client transactions and implementation activities throughout each phase of onboarding.
Senior associate - Client Service Project Manager
JPMorgan Chase & Co - Corporate Investment Bank
Bournemouth , Dorset
04.2010 - 04.2012
- Represented client service teams in international expansion and application development, supporting external client service transformation programs.
Senior Associate - Training Manager
JPMorgan Chase & Co - Corporate Investment Bank
Bournemouth, Dorset
04.2002 - 04.2010
- Providing testing solutions for operational and service teams impacted by change, event including locations strategy, branch expansion and system change and soft skill professional development courses
- Led employee solutions for branch expansion in Saudi Arabia and South Africa
Analyst/Associate - Client Service Representative
JPMorgan Chase & Co - Corporate Investment Bank
Bournemouth, Dorset
10.1997 - 04.2001
- Provided single point of contact for small number of external clients
- Delivered day-to-day external client service support for banking and trading products and progressed in to supervisory role
Education
A-Levels - Psychology, Sociology, Communication Studies, Social Care Certificate
Chelmsford Further Education
Chelmsford Essex 04.2001 -
Skills
Professional
- Course: Certificate in Further Education, PRINCE Foundation, Communication, Risk, Project Management, Leadership
Application
- MS Excel, Word, Project, SharePoint, ALM, JIRA, Confluence, Monday, Databricks and various internal LOB applications
Skills
- Strategic Program Leadership
- Resource & Stakeholder Management
- Problem Resolution
- Change Management & transformation
- Client Service Excellence
- HR & Training Development
- End-to-End Client Onboarding
- Banking/Trading Products, Cash background
Affiliations
- Exercise, focus on weights, bike, swim & run, photography
References
References available upon request.
Timeline
Executive Director - Program Manager
JPMorgan Chase & Co - Corporate Finance
01.2021 - Current
Vice President - Project Manager
JPMorgan Chase & Co - Corporate Finance
01.2017 - 12.2020
Vice President - UAT Test/Implementation Manager
JPMorgan Chase & Co - Corporate Investment Bank
05.2014 - 12.2017
Senior Associate - Technology Client Onboarding PM
JPMorgan Chase & Co - Corporate Investment Bank
04.2012 - 04.2014
Senior associate - Client Service Project Manager
JPMorgan Chase & Co - Corporate Investment Bank
04.2010 - 04.2012
Senior Associate - Training Manager
JPMorgan Chase & Co - Corporate Investment Bank
04.2002 - 04.2010
A-Levels - Psychology, Sociology, Communication Studies, Social Care Certificate
Chelmsford Further Education
04.2001 -
Analyst/Associate - Client Service Representative
JPMorgan Chase & Co - Corporate Investment Bank
10.1997 - 04.2001