Lynn Elliott
ROTHERHAM,South Yorkshire
Summary
A hardworking leader with many adaptable skills to many situations and challenges. A Territory Manager with knack for streamlining processes and improving team performance. Spearheaded multiple initiatives that enhanced operational efficiency and reduced costs across departments. Known for fostering collaborative work environments and driving continuous improvement. Strong communicator and problem solving abilities whilst driving business growth.
Overview
36
36
years of professional experience
Work history
Operations Manager
PizzaExpress
Sheffield, Derbyshire
03.2021 - 02.2025
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Coordinated hiring, recruitment and training strategies to build successful administrative team dealing with all ER/ HR issues for 35 GM/DGMs with advise for 480 team members. Supported HR Director on more complex cases.
- Created a collaborative work environment for positive team dynamics.
- Encouraged innovative thinking in the team, fostered an environment of growth and development. Lowest management turnover for 2023/2024 within PizzaExpress.
- Led teams to achieve business objectives on time and within budget constraints with transparent communication
- Optimised workflow procedures with strategic planning and team coordination.
- Analysed performance metrics, identified areas for improvement in operations management.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Monitored health and safety measures for guaranteed compliance achieving number one position for 2024 within PE.
- Organised financial and operational data to help with yearly budgeting and planning.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Operational Excellence Manager
PizzaExpress
Leeds / Sheffield
01.2020 - 03.2021
- Instituted rigorous safety protocols, ensuring safe working environment for all employees.
- Facilitated change management programmes, improving overall organisational performance, working closely with senior managers to align business goals.
- Worked closely with senior management to align operational strategies with business goals.
- Championed adoption of new technologies to enhance operational capabilities.
- Streamlined operational processes to maximise efficiency.
- Implemented robust quality control systems to hit deadlines.
- Collaborated with cross-functional teams to drive continuous improvement initiatives.
Restaurant General Manager
PizzaExpress
London & Sheffield
03.2006 - 01.2020
- Boosted profitability through effective cost control measures.
- Ensured compliance with all licensing, hygiene and health and safety guidelines across premises.
- Coordinated promotional events to increase brand visibility within local community.
- Trained team members to deliver exceptional customer service.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Ensured smooth operations by maintaining open communication lines with all staff members.
- Streamlined processes for better service delivery and improved guest experience.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Improved customer satisfaction by implementing innovative restaurant management strategies.
- Identified areas of improvement through regular performance reviews.
- Fostered a positive working environment, resulting in lower staff turnover rates.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Provided monthly staff training, effectively utilising cross-training methods to maintain the highest levels of productivity.
- Utilised Fourth to manage payroll for 65 restaurant staff with 100% accuracy.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Restaurant Manager
Whitbread / Beefeater /TGI Fridays
Surrey / Sussex / Essex
01.1989 - 03.2006
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Coordinated events and parties to increase restaurant revenue.
- Trained new team members, enhanced service quality.
Education
O Level - English Lit / Lang / History / Maths And IT
Old Hall School
Kimberworth 07.1987
Skills
- Adaptability to situations and people
- Workforce planning and employment
- Attention to details and hitting deadlines
- HR policies knowledge
- Employment law awareness
- Performance management methods
- Empathy understanding / Great communicator
Timeline
Operations Manager
PizzaExpress
03.2021 - 02.2025
Operational Excellence Manager
PizzaExpress
01.2020 - 03.2021
Restaurant General Manager
PizzaExpress
03.2006 - 01.2020
Restaurant Manager
Whitbread / Beefeater /TGI Fridays
01.1989 - 03.2006
O Level - English Lit / Lang / History / Maths And IT
Old Hall School
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