LYNN DIXON
Little Paxton,Cambridgeshire
Summary
Results driven professional with proven ability to manage heavy workloads while maintaining strong relationships with colleagues and clients. Exceptional verbal and written communication skills facilitate accurate record-keeping and stakeholder engagement. Highly organized and adaptable, thriving under pressure with a focus on delivering high-quality service. Holds a full clean UK driving licence, enhancing mobility and flexibility in work assignments.
Overview
34
34
years of professional experience
1
1
Certification
Work history
Service Quality Manager
Sage Homes
London
01.2022 - 09.2025
- Managing diverse property portfolio including 103 Blocks across six counties .
- Set up services, including contract cleaning, grounds maintenance and window cleaning for new blocks.
- Managed contract services liaising with Contractors and customers where service failures are identified addressing them to rectify all issues
- Collaborated with Employers Agents to ensure Blocks compliance standards are met at handover from Developers.
- Addressed customer complaints as per company policies, managing expectations effectively.
- Engaged with Managing Agents on-site to foster relationships and resolve issues.
- Reviewed Land Registry Transfer Documents to ensure adherence to covenants.
- Advised customers and colleagues on lease terms and managed head lease conditions.
- Coordinated responsive repairs and maintained accurate budget records.
- Executed actions from Fire Risk Assessment reports, including signage and repair tasks.
Property Manager
Orbit Homes
Norwich, Norfolk
01.2019 - 01.2022
- Managed portfolio of 900 properties across 50 estates.
- Conducted monthly, quarterly, and annual estate inspections to identify communal repairs.
- Monitored grounds maintenance and cleaning contracts, ensuring compliance with standards.
- Compiled feedback from engaged customers to enhance services and operations.
- Executed actions from Fire Risk Assessment reports, including signage and repair tasks.
- Facilitated meetings with Resident Management Companies to address operational issues.
- Audited service charges to guarantee accuracy and compliance.
- Liaised with clients during section 20 process, ensuring proper consultations were conducted.
Leasehold and Private Rented Officer
Places For People
Huntingdon, Cambridgeshire
01.2014 - 01.2019
- Managed 1,000 leasehold, shared ownership, and managed properties alongside 119 private rented properties.
- Ensured adherence to lease terms by interpreting and communicating lease and property deeds.
- Reviewed service contracts for grounds maintenance and cleaning to achieve optimal value.
- Monitored repairs and maintenance to guarantee compliance with targets and quality standards.
- Prepared and issued Section 20 notices while liaising with leaseholders and contractors.
- Participated in AGMs and served on Board of Directors for estates.
- Cultivated effective relationships with contractors, tenants, leaseholders, and external agencies.
- Addressed anti-social behaviour issues according to tenure type.
NEIGHBOURHOOD OFFICER
Places For People
Huntingdon, Cambridgeshire
01.2004 - 01.2014
- Executed special project with £20,000 budget to relocate 15 households affected by Council Tax Reform, resulting in successful relocation of 33 families at £10,000 cost with additional funding sourced through grants and local charities.
- Facilitated permanent decant of 40 households within five months from closing Sheltered Housing scheme to alternative suitable accommodation, collaborating with Lettings Team, local authorities, and housing providers.
- Conducted regular estate inspections to identify and resolve issues promptly.
- Coordinated with internal and external agencies to address challenges faced by vulnerable tenants and reduce anti-social behaviour.
- Participated in Case Conferences with agencies for tenants struggling to sustain tenancies.
- Monitored and enforced tenancy conditions, addressing breaches and providing necessary referrals.
LETTINGS OFFICER
Places For People
Huntingdon, Cambridgeshire
01.1999 - 01.2004
- Established systems for requesting and verifying applicant information from Local Authority waiting list.
- Allocated void properties to appropriate applicants as per legislation and local lettings policy.
- Arranged viewings and prepared paperwork within designated timescales.
- Reduced vacant property periods in alignment with KPI targets.
- Coordinated maintenance and repair tasks to ensure optimal property conditions.
- Conducted risk assessments to ensure public safety.
RESERVATIONS MANAGER
Marriott Hotels
Huntingdon, Cambridgeshire
01.1997 - 01.1999
- Collaborated with General Manager to source and negotiate corporate contracts with local and national companies.
- Attended and hosted clients during hotel corporate events.
- Delivered high-level customer care for internal and external clients.
- Ensured accurate day-to-day operation of reservation system maximising sales.
- Enhanced customer satisfaction through efficient and precise reservations.
- Monitored competitor activities to inform pricing strategy and service benchmarking.
- Worked closely with sales team on corporate bookings to strengthen business relationships.
RECEPTION MANAGER
Village Leisure Hotels
Bromborough, Wirral
01.1994 - 01.1997
- Identified training requirements to enhance team capabilities.
- Managed reception team of 15 employees, ensuring optimal performance.
- Monitored holiday entitlements, sickness records, and attendance metrics.
- Prepared reception budgets and set sales targets for improved financial management.
- Organised and marketed social events for leisure members to boost engagement.
- Chaired departmental meetings, producing and distributing minutes promptly.
- Attended management meetings regularly discussing sales strategies and upcoming events.
RECEPTIONIST
Village Leisure Hotels
Bromborough, Wirral
01.1992 - 01.1994
- Facilitated guest check-ins and check-outs, ensuring prompt bill closures and account query resolutions.
- Operated a busy switchboard to manage incoming and outgoing calls effectively.
Education
Associate - Property Management
The Property Institute
LondonLeasehold Management - Leasehold Studies in Social Housing
Chartered Institute of Housing
LondonLetting and Managing Residential Property -
Chartered Institute of Housing
LondonHNC - Housing Studies
De Montfort University
LeicesterInventory Management -
The Property Institute
LondonSkills
- Fire safety compliance
- Team collaboration
- Relationship building
- Positive professional attitude
- Workload management
- Verbal and written communication
- Stakeholder engagement
- Organizational skills
Certification
- HNC Housing Studies (De Montfort University, Leicester)
- CIH Level 2 Certificate in Letting and Managing Residential Property
- ARLA – Introduction to Inventory Management Part 1 and 2
- CIH - Introduction to Leasehold Management
- AIRPM – An Associate in The Property Institute.
Affiliations
Travel
Reading fiction and autobiographies
Walking
Exercise classes
Timeline
Service Quality Manager
Sage Homes
01.2022 - 09.2025
Property Manager
Orbit Homes
01.2019 - 01.2022
Leasehold and Private Rented Officer
Places For People
01.2014 - 01.2019
NEIGHBOURHOOD OFFICER
Places For People
01.2004 - 01.2014
LETTINGS OFFICER
Places For People
01.1999 - 01.2004
RESERVATIONS MANAGER
Marriott Hotels
01.1997 - 01.1999
RECEPTION MANAGER
Village Leisure Hotels
01.1994 - 01.1997
RECEPTIONIST
Village Leisure Hotels
01.1992 - 01.1994
Associate - Property Management
The Property Institute
Leasehold Management - Leasehold Studies in Social Housing
Chartered Institute of Housing
Letting and Managing Residential Property -
Chartered Institute of Housing
HNC - Housing Studies
De Montfort University
Inventory Management -
The Property Institute
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