Lyndys Jacklin
Immingham,United Kingdom
Summary
A dedicated professional with a strong ability to work independently or collaboratively, excelling in customer service and administrative tasks. Demonstrates excellent verbal and written communication skills, adept at meeting deadlines in high-pressure environments. Committed to establishing and maintaining professional relationships. Enthusiastic about contributing to team success and fostering a positive work environment.
Overview
39
39
years of professional experience
Work history
Technical Specialist 1
Nalco/ Ecolab
Immingham, North East Lincolnshire
10.2005 - Current
- Supports district sales personnel in the handling of company program service calls on existing products and services, and assist in problems as appropriate.
- Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance and reliability. Inter-act with appropriate company resources and work as a team.
- Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
- Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
- Prepare reports detailing technical problems and solutions, based on laboratory analysis, to ensure necessary corrective product modifications and/or recommendations are made. Document this value provided to the customer whenever possible.
- Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
- Coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
- Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
- Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services include field surveys, installation checklists, rollout support services, etc.
- Assist the account manager in all communications with the customer including business reviews and monthly meetings.
- Responsible for all aspects of safety on the job. Responsible for reading and complying with Nalco/ Ecolab policies on Safety, HAZMAT, Product Stewardship and shipping of analytical samples. Complies with all local safety regulations.
- Supports and is committed to Nalco/ Ecolab Quality Improvement Process.
Neochrome Technician
Acordis/ Courtaulds
Grimsby, North East Lincolnshire
02.1992 - 08.2005
- Colour match fibre to customer submissions
- Liaise with production planning, sales & marketing depts.
- Assess finished fibre for all quality areas after line technicians assessment
- QC analysis of liquid & powder dyes
- Update & maintain recipe database
- Release fibre as first quality for dispatch to customer
- Atmosphere testing
- Liaise with control room senior technician
- Analysis of polymer
- Analysis of fibre
- Monthly Health & Safety audit, risk assessments & near miss reports
Laboratory Technician
KP Foods
Grimsby, North East Lincolnshire
02.1987 - 02.1992
- Analysis of fat content of food products
- Analysis of moisture content of food products
- Responsibility of maintaining stock levels of all laboratory equipment and chemicals
- Making up all stock solutions for use in the laboratory and factory
- General quality control in the factory
Education
ONC science - Science
Grimsby College of Technology
Grimsby, North East Lincolnshire /1996 - /1997
A-Levels - Business Economics/ English/ Geography
Immingham School
Immingham, North East Lincolnshire /1980 - /1985
GCSEs/ O Levels - English/ Mathematics/ History/ Geography/ Biology
Immingham school
Immingham, North East Lincolnshire /1980 - /1985
Skills
- Excellent verbal and written and communication skills
- Work well in timed conditions and am able to meet necessary deadlines
- Strong ability to work in a team or unaided
- Experienced in providing quality customer service and admin based tasks
- Socially literate and comfortable in establishing and maintaining professional relationships
- Tenacity for problem solving and overcoming difficult situations
- Enthusiastic and committed
References
References available upon request.
Timeline
Technical Specialist 1
Nalco/ Ecolab
10.2005 - Current
Neochrome Technician
Acordis/ Courtaulds
02.1992 - 08.2005
Laboratory Technician
KP Foods
02.1987 - 02.1992
ONC science - Science
Grimsby College of Technology
/1996 - /1997
A-Levels - Business Economics/ English/ Geography
Immingham School
/1980 - /1985
GCSEs/ O Levels - English/ Mathematics/ History/ Geography/ Biology
Immingham school
/1980 - /1985
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