Lyndsey Walker
7 Shearwater Way Stowmarket,Suffolk
Summary
Results-oriented Sales and Operations Leader with expertise in driving growth and enhancing customer relationships in B2B and B2C sectors. Experience in waste-management compliance, strategic sales development, and operational leadership. Skilled in motivating teams to exceed KPIs and deliver outstanding customer experiences in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Sales Manager
Sunenviro
11.2022 - Current
- Developed and executed sales strategy to improve customer retention and expand new business opportunities.
- Led team of six, providing coaching, conducting performance reviews, and managing KPIs to drive team success.
- Progressed from Customer Service Administrator → Team Leader → Sales Manager, now leading a team of six and driving commercial performance across waste-management services.
- Managing complex customer queries and building long-term relationships.
- Producing accurate quotes, proposals, and commercial recommendations.
- Conducting site visits, customer consultations, and waste-stream assessments.
- Ensuring compliance with waste legislation and advising customers on best practice.
- Completed CIWM training on duty of care, hazardous waste regulations, and waste classifications.
- Implemented operational improvements that enhanced service delivery and increased overall efficiency.
Retail Development Manager
Samsung
East Anglia
08.2019 - Current
- Consistently exceeded sales targets and regional KPIs.
- Drove Samsung TV/AV sales performance across region, enhancing brand advocacy through strong retail partnerships.
- Expanded Samsung's market presence in Currys and John Lewis by implementing targeted sales strategies.
- Built relationships with store colleagues, managers, and directors to foster collaboration and drive sales.
- Facilitated monthly business planning meetings with key stakeholders to align strategies and objectives.
- Recruited and coached in-store promoters and brand ambassadors.
- Delivered staff training, development plans, and store action strategies.
Business Manager
BareMinerals
11.2012 - 08.2019
- Delivered KPI-driven commercial performance, enhancing profitability and market position.
- Exceeded counter sales targets, contributing to overall revenue growth.
- Conducted interviews and commercial reviews to assess candidate fit and improve service delivery.
- Collaborated with education department to train new employees on brand service standards.
Registered Manager
Renew Medica
07.2009 - 05.2011
- Managed stock control, cash handling, and banking to ensure smooth salon operations and accurate financial reporting.
- Assisted salon manager in daily operations and staff meeting planning to support team coordination and effectiveness.
- Delivered consultations and treatments to clients at Liverpool Street and Oxford Street clinics, enhancing client satisfaction.
Education
BTEC - Beauty Therapy & Nutrition
London College of Fashion
01-1999
NVQ - Psychology & Business Marketing
London College of Fashion
01-1999
HND - Beauty Therapy
Clydebank College
01-1996
Skills
- Sales Leadership
- Sales forecasting
- Customer Relationship Management
- Regulatory Compliance
- Operational Management
- Training & Development
- CRM systems proficiency
- Microsoft Office
- Full clean driving licence
Personal Information
Hobbies: Interior design, Walking, Spending time with family
Custom
Available upon request.
Timeline
Sales Manager
Sunenviro
11.2022 - Current
Retail Development Manager
Samsung
08.2019 - Current
Business Manager
BareMinerals
11.2012 - 08.2019
Registered Manager
Renew Medica
07.2009 - 05.2011
BTEC - Beauty Therapy & Nutrition
London College of Fashion
NVQ - Psychology & Business Marketing
London College of Fashion
HND - Beauty Therapy
Clydebank College