LYNDSEY SINNOTT

I am currently studying a degree at Edge hill university, My educational placement is in theatres at Alderhey Children’s Trust undertaking the role of an ODP. I have had the opportunity to gain practical experience as anaesthetic ODP, scrub ODP and recovery practitioner. The varying role and the excellent mentors I have is providing me with all the necessary skills to complete my degree while obtaining knowledge and experience of the job first hand. Alderhey is a paediatric trust which provides the highest standards of care with an extensive operating lists daily exposing me to a variety of different surgical specialities enhancing my education.

• Micro-pigmentation, tattoo removal, laser treatment, massage therapy, facial skin care, aesthetic skin therapist.
• freelance make up / working on facial altering for police, production shows and catwalk.
• Advised customers on optimal products and services to support long-term beauty goals.
• Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
• Provided various enhancement treatment.
• worked with a medically based hair company providing their clients with micro pigment hair enhancement for medical reasons such as alopecia and chemotherapy hair loss.
• Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
• Analysed beauty needs by assessing skin tone, texture and problems.
• Carried out full documented consultation always gaining consent for any procedure, consulting with clients to understand and meet individual beauty needs.
• Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
• Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
• Trained junior team members in beauty principles and specific techniques.
• Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
• Helped clients achieve personal goals by developing long term plans.
• Worked with latest techniques to enhance profit.
• Attended training to deliver range of professional treatments.
• Developed fresh and creative beauty techniques to match changing industry trends.
• Carried out thorough client consultations to meet exact aesthetic requirements.
• Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
• Tracked emerging beauty trends to expand services and product offerings.
• Delivered massages using varied techniques, targeted to exact customer preferences.
• Achieved high-quality finishes with attention to detail.
• Offered thorough, knowledgeable advice and service throughout MPU treatments and procedures.
• Managed teams by overseeing hiring, training and professional growth of employees.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Operated machinery to achieve targets while following regulations.

• Trained staff on best practices to achieve productivity using job systems for each inspection of a vehicle
• Evaluated and tracked staff training for best performance
• Created classification systems to manage archives.
• Created positive customer relationships, enhancing loyalty and driving client retention.
• Analysed and resolved complex resource management issues with reps
• Designed and implemented training to further develop staff
• Established clear budgets and cost controls strategies to meet objectives.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.

Administration, customer care and liaising with suppliers.

• Completed opening and closing procedures multiple times per week With end of week reports.
• Acted as point of contact and escalation for complex customer queries.
• Organised financial and operational data to help with yearly budgeting and planning.
• Monitored health and safety measures for guaranteed compliance under health and safety act at work.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
• Carefully managed and recorded cash and credit transactions.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
• using software to manage large customer accounts.

• Created digital file classification system for company use.
• Managed and resolved employee queries and concerns to create positive workplace culture.
• Organised financial and operational data to help with yearly budgeting and planning.
• Analysed and resolved complex resource management issues for optimised staffing levels.
• Guided staff, fostering culture of continuous improvement and work relations within their role depending on the security requirement.
• Translated senior management directives into actionable front-line policies and implemented changes with staff I,e nightshirt work, regular patrol, alarm systems and police liaison.
• Implemented filing systems for quick, accurate document retrieval.
• Handled negotiations with customer accounts and service agencies to meat the needs of the necessary security requirement.
• Represented the company at seminars, conferences and business events.
• managed administrative work to maintain smooth daily operations.
• Established clear budgets and cost controls strategies to meet objectives I,e staffing at events, equipment hire and liability insurance covers.

• Inputted VAT returns onto IT systems in line with specific business specifications.
• Inputted complex data.
• Applied analytical skills to translate business returns inot effective technical solutions.
• Helped department improve customer satisfaction and achieve measurable results.
• Used a qualitative and quantitative analysis tools to assess data and report on findings.
• Assisted teams with implementing new recommendations.
• Prepared comprehensive reports for management to inform strategic decision-making
• Observed system training in order to compile current and accurate information.
• Communicated with staff at all organisational levels to assess current systems.

• Performed file closures and archiving processes to keep case information safe.
• Filed documents with courts on behalf of solicitor.
• Organised files for court proceedings.
• Assisted solicitors in collecting employment, medical and financial records.
• Updated client files in case management systems for accurate, current records.
• Proofread and revised draft documents daily to optimise formatting, punctuation and consistency.
• Received hand-written notes from staff and transcribed wording into organised digital files.
• Entered new cases into company database.
• Organised meetings for solicitors and clients.
• Bound deeds and documents and stored in orderly systems to maintain thorough records.
• Upheld data quality standards with precise record-keeping.