Lyndsey Niven

Professional Highlights

• Strong Communicator & Relationship Builder
  Able to work effectively with stakeholders at all levels, fostering trust and collaboration across departments.
  Excellent at building and nurturing client and partner relationships to support long-term business growth.
• Revenue Growth & Lead Generation
  Proactively identified and developed new leads and business opportunities to maximise revenue potential.
  Participated in weekly revenue meetings, contributing actionable insights to support strategic decision-making.
  Flagged revenue risks and opportunities early to enhance overall business performance and resilience.
• Commercial & Financial Strategy
  Monitored commercial performance, improving accuracy in revenue forecasting and budget planning.
  Collaborated closely with the finance team on budgeting and forecasting activities, ensuring data-driven planning.
  Created detailed financial and performance reports to support executive-level decisions.
• Sales & Marketing Enablement
  Educated cross-functional teams on best practices in sales and marketing to drive profitability and brand value.
  Worked with the sales team to develop targeted promotions and value-added packages tailored to market demands.
  Conducted regular competitor and market analysis to refine positioning and stay ahead of trends.
• Revenue Management & Strategy
  Developed and implemented pricing strategies that optimised profit margins and responded to real-time market conditions.
  Managed daily pick-up analysis and adjusted strategies accordingly to improve sales efficiency.
  Continuously analysed performance metrics to uncover and act on new revenue opportunities.
• Results-Oriented & Deadline-Driven
  Successfully delivered high-priority projects and reporting tasks under tight deadlines without compromising quality.
  Known for a hands-on, solutions-focused approach in dynamic, results-driven environments.

• Responded promptly and professionally to inbound customer enquiries via email, telephone, and social media, ensuring excellent service and swift resolution.
• Provided comprehensive support to the sales team and Director throughout all stages of the sales process, enhancing operational efficiency.
• Acted as a key liaison between vendors and purchasers, facilitating clear and effective communication to support successful transactions.
• Resolved customer queries by leveraging in-depth product and service knowledge, maintaining high satisfaction levels.
• Maintained accurate and up-to-date sales records to ensure reliable reporting and data integrity.
• Organized and filed agreement documents meticulously, supporting effective record keeping and compliance.

• Supported store management across all product areas, ensuring smooth operations and alignment with business goals.
• Led and motivated teams to consistently deliver exceptional customer service and maintain accurate stock management processes.
• Fostered a positive and productive team environment, encouraging staff to perform at their highest potential.
• Maintained clear, timely, and accurate communication within the team to meet evolving business needs and operational targets.