Lyndsey McClements
Kingston upon Hull
Summary
Senior charity leader with over 20 years’ experience across the voluntary, mental health, and criminal justice sectors. Proven track record in strategic leadership, operational management, income generation, governance, and programme development within resource-constrained environments.
Experienced in working closely with Boards of Trustees, leading multidisciplinary teams, securing and managing funded contracts, and delivering measurable impact across community and custodial settings.
Strong commitment to non-violence, rehabilitation, and social justice, underpinned by practical experience delivering cognitive behavioural interventions and overseeing education-based programmes within prisons and community services.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work history
Director of Operations
Hull and East Yorkshire Mind
2018.04 - 2026.02
- Senior operational lead within a large mental health charity, responsible for strategic delivery and organisational performance.
- Key Responsibilities and Achievements:
- Lead the planning, mobilisation and performance monitoring of multiple commissioned services aligned to organisational strategy.
- Work in close partnership with the Board of Trustees, contributing to strategic planning, governance oversight, and risk management.
- Oversee operational budgets, financial forecasting, and contract compliance across diverse funding streams.
- Lead service development initiatives and contribute to income sustainability through contract negotiation and performance reporting to commissioners.
- Strengthen quality assurance frameworks using outcome data, service user feedback and KPI monitoring.
- Provide leadership to senior managers and multidisciplinary teams, fostering a culture of accountability and continuous improvement.
- Ensure compliance with safeguarding, data protection and regulatory requirements.
Cluster Manager – Prisons (HMP Hull & HMP Humber)
Lifeline Project Ltd
2005.02 - 2015.10
- Responsible for the delivery of drug and alcohol treatment services across two custodial settings.
- Managed service budgets and ensured contractual obligations were met.
- Facilitated the achievement of quality standards and commissioner expectations.
- Fostered working relationships with prison governors, commissioners, and partner agencies.
- Oversaw the delivery of substance misuse interventions within custodial settings.
- Ensured adherence to contractual compliance and service level agreements.
- Aided in implementing quality monitoring and audit systems.
- Ensured regulatory compliance with diligent documentation management practices.
- Formulated strategic plans to meet targets and objectives.
- Monitored performance metrics for continuous improvement.
Offending Behaviour Programmes Tutor
HMPs Hull and Humber
2003.02 - 2005.02
- Delivered accredited cognitive behavioural interventions aimed at reducing reoffending.
- Evaluated participant suitability for structured offending behaviour programmes.
- Facilitated both group and one-to-one cognitive behavioural sessions.
- Supported participants in developing skills such as impulse control, emotional regulation, and pro-social problem-solving.
- Contributed to positive rehabilitative outcomes within a custodial environment.
- Prepared lesson plans to ensure comprehension of complex concepts.
- Compiled end-of-course reports for presentation during parole hearings.
Education
CIPD Level 5 Diploma - Human Resource Management
Hull College
2017.01 - 2018.01
BSc (Hons) - Psychology
The Open University
2005.01 - 2012.01
NVQ Level 3 - Health and Social Care
Thomas Danby College
Skills
- Strategic leadership and organisational development
- Trustee engagement, governance and regulatory compliance
- Bid writing for fundraising and income diversification (grants, contracts, commissioned services)
- Financial management: budgeting, forecasting, cash flow oversight
- Programme oversight, quality assurance and impact measurement
- Criminal justice and rehabilitative service delivery
- Volunteer and workforce leadership
- Safeguarding and risk management
- Partnership development and stakeholder engagement
- Service mobilisation and contract performance management
Governance and Voluntary Roles
Malet Lambert Secondary School, Parent Governor, 2024-2026, Contribute to governance oversight, safeguarding, and strategic direction., Support accountability and performance monitoring within an educational setting.
Additional Strengths Relevant to the Role
- Extensive experience within criminal justice and rehabilitative environments.
- Strong understanding of behavioural change models and experiential learning approaches.
- Comfortable operating within small, resource-limited organisations requiring high autonomy.
- Experienced in leading cultural change while maintaining operational stability.
- Confident communicator, experienced in representing organisations with commissioners and stakeholders.
References
References available upon request.
Timeline
Director of Operations
Hull and East Yorkshire Mind
2018.04 - 2026.02
CIPD Level 5 Diploma - Human Resource Management
Hull College
2017.01 - 2018.01
Cluster Manager – Prisons (HMP Hull & HMP Humber)
Lifeline Project Ltd
2005.02 - 2015.10
BSc (Hons) - Psychology
The Open University
2005.01 - 2012.01
Offending Behaviour Programmes Tutor
HMPs Hull and Humber
2003.02 - 2005.02
NVQ Level 3 - Health and Social Care
Thomas Danby College