LYNDSEY MALONE
Bury,Lancashire
Summary
Experienced professional in academic programme administration and strategic operations management. Expertise in staff leadership, financial planning, and scheduling. Proven ability in governance, compliance, and quality assurance, with successful cross-faculty collaboration and student support. Skilled in data analytics and process improvement using tools like SITS, Microsoft Office, and Moodle.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
School Business Manager – School of Engineering
University of Bolton / University of Greater Manchester
Manchester
04.2025 - 08.2025
- Led strategic and operational management of School of Engineering, aligning resources with institutional goals.
- Managed financial planning, budget oversight, and effective workforce allocation.
- Oversaw academic administration to enhance workload allocation, timetabling, and student retention.
- Directed professional development for School Administrators to ensure high-quality service delivery.
- Collaborated with central services to optimise processes and maintain consistent operations.
- Produced KPI and performance reports for senior leadership, highlighting risks and implementing corrective actions.
- Supported curriculum development and accreditation processes in compliance with external regulations.
- Coordinated school-wide events to promote engagement and showcase achievements.
Academic Administration Manager (Secondment/Dual Role)
University of Greater Manchester
Bolton
06.2024 - 03.2025
- Led administrative teams across multiple schools to ensure compliance with university regulations.
- Oversaw assessment boards, progression reviews, and academic committees, delivering accurate reporting.
- Streamlined administrative processes through quality improvement initiatives, enhancing service delivery.
- Provided guidance on policies and procedures to ensure adherence to institutional requirements.
Faculty Operations Manager – School of Engineering
University of Bolton / University of Greater Manchester
Bolton
01.2023 - 03.2025
- Company Overview: Note: Institution renamed to University of Greater Manchester in December 2024.
- Directed faculty-wide operations, implementing effective systems to support academic administration and service delivery.
- Led diverse teams and collaborated with senior academics to develop growth and transformation initiatives.
- Spearheaded service realignment in response to structural changes during institutional merger.
Senior Programme Administrator
University of Bolton
02.2014 - 01.2023
- Managed complex programme administration for a range of disciplines, including Engineering, Arts, and Creative Technologies.
- Oversaw assessments, module coordination, and student lifecycle support.
- Supervised administrative staff and contributed to institutional policy development and process reviews.
- Played a key role in improving data integrity and student communications.
Programme Administrator
University of Bolton
01.2006 - 02.2014
- Delivered core administrative support for undergraduate and postgraduate programmes.
- Managed admissions, student records, and compliance with academic procedures.
- Developed expertise in SITS and student-facing systems while improving enrolment and onboarding processes.
Education
BA (Hons) - Human Resource Management
University of Bolton
01.2008 - 06.2012
Skills
- Academic Programme Administration
- Strategic Operations Management
- Staff Leadership & Development
- Financial & Budget Planning
- Timetabling & Scheduling
- Governance
- Compliance & QA
- Cross-Faculty Collaboration
- Student Lifecycle Support
- Data Reporting & Analytics
- Process Review & Improvement
- SITS
- Microsoft Office Suite
- Excel (Advanced)
- Virtual Learning Environments (eg, Moodle)
- CRM and Timetabling Tools
Affiliations
- walking
- reading
Certification
Introduction to Safeguarding Adults (Level 1) 25th March 2024
Introduction to Safeguarding Children (Level 1) 03rd April 2024
Timeline
School Business Manager – School of Engineering
University of Bolton / University of Greater Manchester
04.2025 - 08.2025
Academic Administration Manager (Secondment/Dual Role)
University of Greater Manchester
06.2024 - 03.2025
Faculty Operations Manager – School of Engineering
University of Bolton / University of Greater Manchester
01.2023 - 03.2025
Senior Programme Administrator
University of Bolton
02.2014 - 01.2023
BA (Hons) - Human Resource Management
University of Bolton
01.2008 - 06.2012
Programme Administrator
University of Bolton
01.2006 - 02.2014
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