Lyndsey Johnson
Murton,Durham
Summary
Organised Administration Assistant with strong skills in managing office operations and streamlining administrative processes. Proven ability to support senior management, coordinate schedules, and handle confidential information with discretion. Excellent communication and interpersonal skills, ensuring smooth office workflow and positive team collaboration. Consistently deliver high-quality work and contribute to improving efficiency within workplace.
Overview
21
21
years of professional experience
Work History
MDT Coordinator
Sunderland GP Alliance
Sunderland, Tyne and Wear
03.2018 - 05.2026
- Coordinated and supported multi-disciplinary teams as MDT Coordinator, organising and delivering Community Frailty MDTs, collating relevant information pre-MDT, and engaging with patients and carers for consent and care planning.
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Streamlined communication between departments to enhance workflow and foster team collaboration.
- Managed smooth operations and communicated timely updates to coordinate administrative activities.
- Coordinated project timelines, delegating tasks to team members to meet deadlines efficiently.
- Provided for smooth day-to-day flow of communications to build trust within the community integrated team.
- Managed the coordination of virtual and in-person meetings, utilising technology to support global collaboration.
- Set up business contracts, obtained signatures and processed paperwork.
- Monitored email correspondence, prioritising urgent messages to maintain effective communication channels.
- Managed deadlines and progress across team to facilite project delivery within stipulated timelines.
- Scheduled and distributed work to other staff members to enhance productivity and avoid scheduling conflicts.
- Coordinated team of 6 employees to ensure efficient workflow and project execution.
- Scheduled meetings, prepared agendas, and distributed minutes to ensure all participants were well-informed.
- Collaborated with patients and community integrated teams to gather requirements, set expectations, and provide updates, strengthening relationships.
Administration Assistant
St Leonards Primary School
Sunderland, Tyne and Wear
06.2013 - 03.2018
- Managed client correspondence and internal communications to ensure professionalism and clarity.
- Answered telephone calls to offer information, direct callers and take messages.
- Provided high level of administrative support, including copying, faxing and document distribution.
- Organised files, faxed reports and scanned documents into document management system.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Created and maintained spreadsheets using Excel.
- Provided high-level administrative support, adapting proactively to team needs and aiding efficiency.
- Secured data by following confidentiality procedures.
- Managed confidential information with discretion, upholding data protection standards.
- Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
- Received, sorted and directed incoming mail to maintain good communication channels.
- Carried out financial procedures such as reconciling and banking of monies.
- Processed invoice payments and recorded information in account database.
- Coordinated payment processing, invoicing, and collections tasks to maintain accurate financial records.
Administrative Assistant
South Tyneside and Sunderland NHS Foundation Trust
Sunderland, Tyne and Wear
11.2011 - 06.2013
- Supporting the Health Visiting professionals in their job role as required Allocation of new caseloads Creation and maintenance of manual and electronic children’s records Diary Management for the Health professional Minute taking of the weekly Locality meeting Liaising with Health professionals such as Paediatric Liaison, School Nurses, Local Authority groups as well as the Safeguarding team and Social worker
Insurance Claims Administrator
Hays Travel
Sunderland
12.2007 - 11.2011
- Updated customers on claims status and settlement amounts, ensuring they received timely and relevant information.
- Collected evidence to verify credibility of submitted claims, supporting accurate decision-making.
- Tracked claim status and updated databases to reflect current information accurately.
- Worked collaboratively with colleagues in other departments to obtain accurate information to support investigations and timely resolution of claims.
- Coordinated with policyholders to collect essential documentation for claim validation, facilitating efficient processing.
- Delivered exceptional customer service, addressing enquiries and concerns with professionalism.
- Administered payments for approved claims, ensuring accuracy in transaction processing.
Administration Assistant
Ludlow C of E School
Ludlow , Shropshire
01.2005 - 11.2007
- carry out basic financial procedures such as reconciling and banking of school dinner money, trip money, following school policies and procedures at all times. Maintain and update all pupil details including attendance on SIMS system Answer telephone calls, face to face enquiries from staff and students, parents and members of the public whilst providing excellent customer service at all times. Ordering and distribution of stock Keep the school diary updated with relevant information. Providing support to the Headteacher, teachers, other support staff and governors in their job role when required. Updating and managing the school’s communication systems, i.e. Website, School parents app Compiling reports and letters ensuring deadlines were met
- Handled client correspondence and internal communications in professional manner.
- Answered telephone calls to offer information, direct callers and take messages.
- Provided high level of administrative support, including copying, faxing and document distribution.
Education
A-Levels - School Administration Foundation Certificate
Serco
Sunderland01-2016
NVQ Level 2 - Business Administration
City of Sunderland College
Sunderland01-2006
GCSEs - Science
Southmoor Academy
Sunderland 01-2010
GCSEs - Mathematics
Southmoor Academy
Sunderland 01-2010
GCSEs - English Literatre
Southmoor Academy
Sunderland01-2000
GCSEs - English Language
Southmoor Academy
Sunderland 01-2000
GCSEs - French
Southmoor Academy
Sunderland01-2000
GCSEs - Food Technology
Southmoor Academy
Sunderland 01-2000
GCSEs - Geography
Southmoor Academy
Sunderland 01-2000
Skills
Project coordination and workflow management
Advanced Microsoft Excel and MS Office Suite proficiency
Document control and records management
Exceptional customer service and client support
Data protection and confidentiality compliance
Collaborative team support and cross-functional communication
Diary, calendar, and scheduling coordination
Professional written and verbal communication
Workflow optimisation and process improvement
Client relationship and stakeholder management
Meeting planning, coordination, and minute-taking
Patient and customer interaction management
Comprehensive administrative and office support
Information management and task prioritisation
Strong organisational and administrative abilities
Self-motivated with a proactive work ethic
Efficiency-focused and detail-oriented approach
Reliable and dedicated team player
High level of discretion and confidentiality awareness
Administrative operations and office coordination
Excellent interpersonal and relationship-building skills
Professional email and correspondence management
Effective multitasking and workload prioritisation
Front desk and reception management
Strong attention to detail and accuracy
Adaptable and flexible in fast-paced environments
Analytical problem-solving and issue resolution
Mail handling and distribution coordination
Scheduling, diary, and travel administration
Accurate data entry and database management
Appointment scheduling and calendar management
Legal and executive administrative support
Filing systems and digital records management
Error identification and resolution
Confident decision-making and initiative
Spreadsheet creation, reporting, and data analysis
Office management systems and software proficiency
Professional, approachable, and customer-focused manner
Fast and accurate typing and documentation skills
Client relations and complaint resolution
Tech-savvy with strong digital literacy
Invoicing, billing, and financial administration
Confidential information handling and compliance
Strong task management and prioritisation skills
- Patient scheduling
Timeline
MDT Coordinator
Sunderland GP Alliance
03.2018 - 05.2026
Administration Assistant
St Leonards Primary School
06.2013 - 03.2018
Administrative Assistant
South Tyneside and Sunderland NHS Foundation Trust
11.2011 - 06.2013
Insurance Claims Administrator
Hays Travel
12.2007 - 11.2011
Administration Assistant
Ludlow C of E School
01.2005 - 11.2007
A-Levels - School Administration Foundation Certificate
Serco
NVQ Level 2 - Business Administration
City of Sunderland College
GCSEs - Science
Southmoor Academy
GCSEs - Mathematics
Southmoor Academy
GCSEs - English Literatre
Southmoor Academy
GCSEs - English Language
Southmoor Academy
GCSEs - French
Southmoor Academy
GCSEs - Food Technology
Southmoor Academy
GCSEs - Geography
Southmoor Academy