Lyndsey Houston

• Supported Families and Individuals who had been temporarily housed here whilst waiting for permanent housing.
• Worked closely with vulnerable people who have complex backgrounds including addiction, mental illness, domestic violence and trauma.
• Worked alongside external agencies such as Police, Social Services, Probation Services and Local Councils.
• Reception/Admin Duties.
• Keeping hotel clean /Cleaning rooms.
• Worked as part of team as well as using own initiative working alone.
• Worked with care compassion and empathy as well as working within professional boundaries in hope of empowering residents to move forward with confidence and hope.

• Provided quality care with compassion to patients on various wards throughout hospital.
• Supported patients to recover well in order to be ready for discharge.
• Supported patients to become more confident and independent before returning home.
• Escorted patients for tests or procedures within hospital premises whilst ensuring their safety and comfort.
• Monitored vital signs of patients with attention to detail for accurate readings.
• Supported patients with personal hygiene care whilst always treating them with dignity and respect.
• Supported patients and families when received unexpected sad news.
• Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
• Kept up to date records of patient observations, Meals, Fluid Intake and other information needed to provide effective care.
• Ensured wards were kept to high standard of cleanliness.

• Prepared daily activity schedules that promoted fun-filled learning experiences for children that would help them develop and grow.
• Planned activities using Early Years Foundation Framework, ensuring what was planned was individually targeted to each child.
• I worked as a key worker for children - I was the person responsible for keeping daily records of the child's meals, sleep, activities and progress and feeding this information back to the parents/carers.
• Made sure the environment was kept clean and safe at all times.
• Provided personal care and supported young children to become independent in these tasks as they developed.
• Collaborated with external agencies such as Speech and Language, Social Services, Primary Schools and Health Visitors.
• Ensured a safe and nurturing environment for all the children.
• Communicated well with other staff members to ensure the nursery ran efficiently and provided a high level of care

In June 2014 I sadly lost my younger Sister to cancer aged just 27. She left behind 3 children who moved in with my 2 children and myself. The needs of the children didn't allow me to work as they all suffered various forms of trauma and needed me to be there.

• Worked as a key worker for children, creating a safe, stimulating environment in which the children could learn and grow.
• Assisted with personal care and meal times, promoting independence for these tasks as the child developed.
• Built positive relationships with parents/carers and external agencies, ensuring best outcomes for the child.
• Maintained detailed records of each child's progress, facilitating personalised care and learning plans and sharing this with parents/carers.
• Maintained clean, safe play environments, disinfecting toys and surfaces regularly.

• Dealt with queries and issues from claimants regarding their claim for Incapacity Benefit.
• Maintained a clean, organised workspace; improved productivity levels.
• Attended weekly staff meetings to ensure all staff felt supported at work and worked to high standards.
• Managed my own caseload of claimants - ensuring efficient time management skills.
• Communicated confidently with claimants and other departments of the Benefit Agency.

• Worked in a number of departments throughout the company, gaining many transferable skills.
• Worked in a busy warehouse environment, working quickly and to a strict time scale.
• Worked part of a chain within large team - All working collaboratively together to ensure work completed to a high standard in a tight timeframe.
• Processed orders promptly ensuring a positive shopping experience for customers.
• Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
• Worked in a cash office handling cash, cheques and postal orders.
• Worked on the phone, communicating effectively to customers and other departments.