Lyndsey Greenlee
travel agent
Tandragee,Armagh City Banbridge and Craigavon
Summary
I manage my own business, booking holidays, co-operating with clients, dealing with issues, signing forms, checking invoices, sending payments, doing tickets, checking people in, and doing offers on social media every day.
I am sharp and energetic, successful at troubleshooting and handling customer support issues in a timely manner. Well-travelled with active listening and interpersonal skills. Seeking a travel consultant position in a dynamic, fast-paced environment.
I am a very independent travel agent offering more than 24 years of experience in the industry. A terrific communicator with strong base of loyal clientele.
I am also a personable travel agent used to fast-paced, deadline-driven environments. An expert in overseas travel and cruise holidays. Seeking a position driving travel sales for a large agency. Personable travel agent used to fast-paced, deadline-driven environments. An expert in overseas travel and cruise holidays. Seeking a position driving travel sales for a large agency.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work history
Travel agent
Self-employed
Portadown, Armagh City Banbridge and Craigavon
08.1999 - Current
24 years of experience in travel
- Responded to clients' questions, issues and complaints in a timely manner and found appropriate solutions when needed.
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Organised memorable and exquisite travel itineraries and holidays for high-level clients, celebrities, politicians and business executives.
- Booked travel accommodation for a party of 60 guests for a last-minute wedding.
- Arranged travel accommodation for groups, couples, executives and special needs clients.
Education
GCSEs - Travel and Tourism
Craigavon Senior High School
Portadown 09.1997 - 06.1999
Skills
- NVQ Level 1 and NVQ Level 2 in Travel and Tourism
- Trainee for a year
- Travel consultant for 5 years
- Senior travel consultant for 10 years
- Assistant Manager for 2 years
- Manager 2 years
- Director currently
- Overseas tours
- Itinerary planning
- Social media management
- Executive travel
- Upgrade management
- Customer service
- Travel insurance
- Global destinations
- Travel research
- Hotel accommodations
- Itineraries
- Travel agency accounting
- Mentoring and training
- Transportation coordination
- Leadership
- Problem-solving
- Accounting
- Team building
- Communication skills
- Time management
- Social media marketing
- Marketing
Timeline
Travel agent
Self-employed
08.1999 - Current
GCSEs - Travel and Tourism
Craigavon Senior High School
09.1997 - 06.1999