Lyndsey Bajic

• I work closely with providers such as Hospitals/Therapists & consultants.
• I deal with registration queries which includes the discussion of our fee's and terms of recognition.
• I am phone and email based currently and deal with a range of different types of queries from delayed invoice submissions, authorisation for treatment which involves checking stances and eligibility and escalating to the appropriate team where appropriate.
• Working within a team to provide a high quality service.
• Updating provider details – accurately and efficiently.

• Servicing existing members who are currently insured with us.
• Dealing with vulnerable members who are wanting support with treatment.
• Providing quotes for existing policies and dealing with complex queries
• Keeping client records up to date
• Working to key performance indicators
• Learning and understanding the market and products to enable me to answer the wide variety of questions which customers might have
• Ability to keep up to date with processes as they change regularly
• Taking inbound calls and communicating via email with a strong focus on interacting with a professional yet personable manner

• Finding clients and converting leads into sales
• Developing relationships with clients and potential clients
• Keeping client records up to date
• Working to key performance indicators
• Learning and understanding the market and products to enable me to answer the wide variety of questions which customers might have
• Learning a good understanding of competitors

• Provided inbound and outbound overflow support for Estate Agency branches in the U.K.
• Dealing with existing and prospective customers
• Booking viewings, financial appointments, valuations and dealing with sales progression enquiries
• Offering support to the administration department as and when required.

• Taking care of elderly people in a retirement home
• Assisting with residents daily living routines and activities
• Assisting with administration duties
• Working with dementia patients
• Providing palliative care

• Dealing with outbound calls
• Completing surveys with customers to ensure they were satisfied with previous insurance quotes