Lyndsay Ruddock
Belfast,BFS
Summary
Resourceful professional with a proactive approach to problem-solving and team collaboration. Demonstrates strong organisational skills and effective communication abilities.
Overview
17
17
years of professional experience
Work History
Executive Officer
Department of Justice
Belfast
04.2018 - 01.2025
- Answering emergency calls from members of public and other partner agencies
- Gathering accurate information and data obtained by the call handler and making use of several databases to ensure all information is up to date
- Remaining calm and professional whilst making accurate assessments on each call which presents and determining the most appropriate response based on risk and vulnerability and any active threats
- Dealing with multiple calls / incidents at the same time and ensuring the most appropriate response is tasked
- Having a close working relationship with professional bodies and other colleagues and ensuring clear communication
- Liaising with other agencies/services as required
- Accurately recording relevant information for every incident, reassuring victims and facilitating investigations if required
- Mentoring and providing adequate training to new employees entering the same or similar role
Communications Assistant
Department of Justice
Belfast
01.2016 - 04.2018
- Providing a multi-functional service to the public by determining the response to emergency and non-emergency telephone calls
- Offering advice and assistance to members of the public to help resolve issues/problems in accordance with national quality and performance standards
- Accurately gathering and inputting personal information on to databases and systems
- Determining the correct grade to each call based on the information provided and ensuring threat, harm and risks are all clearly identified
- Working closely with other agencies/professional bodies as required
- Ensuring clear and concise information is relayed to colleagues
- Mentoring and training new employees
Secret Shopper
Spot Check NI
Belfast, County Antrim
05.2015 - 01.2016
- Being assigned a job/task to be completed by a Manager and understanding what was expected of me
- Visiting venues/businesses to observe and evaluate a number of different factors including; store presentation, customer service, selling skills or quality of a product
- Making telephone calls to the business to ask/test the staff member on product knowledge
- Ensuring that my experience/feedback for the job/task was thoroughly documented on a report and referred on to my Manager on time
- Completing paperwork as required
- Remaining professional and ensuring my identity or true purpose was not compromised
Spa Receptionist
Hastings Culloden Estate & Spa
Holywood, County Down
12.2011 - 12.2015
- Ensuring the smooth running of a 5 star spa environment by meeting and greeting customers and excelling in providing a high level of customer service
- Responding to telephone and E-mail enquiries
- Actioning and resolving customer complaints
- Scheduling and managing Spa treatments effectively
- Preparing customer bills/invoices
- Maintaining cleanliness within the spa - which includes spa laundry and relaxation suites
- Selling Spa Retail/Spa vouchers, cash handling/end of day banking procedures
- Weekly stock-takes and ordering stock as and when needed
- Hospitality duties - serving refreshments and food from the cafe as required
- Attending weekly team meetings
- Completing KPI databases on a regular basis
- Training new members of Staff to use Spa databases
Office Administrator
Belfast Health and Social Care Trust
Belfast
07.2008 - 09.2014
- Updating client information regularly, preparing information care packs for patients to be distributed by Health Care Staff
- Typing duties - referral letters, reports, review documents, minutes of meetings
- Logging new referrals for new and existing patients who require services
- General office duties - filing, photocopying, faxing, stock ordering, maintaining patient files
- Operating main telephone switchboard and dealing with enquiries from other agencies
- Organising staff dairies for meetings
- Booking meeting rooms, as and when required
Voluntary University Placement
Hastings Culloden Estate and Spa
Holywood, County Down
05.2011 - 11.2011
- Meeting & greeting new guests and members to the Spa
- Providing show rounds of the Spa & gym facilities
- Booking appointments for Spa treatments and Personal Training sessions
- Cleaning and maintenance of the spa and gym
- Serving food and refreshments from the Spa Cafe as required
- Supervision of leisure areas (swimming pool, jacuzzi and steam room) to ensure health and safety measures were met accordingly
- Ensuring spa laundry was kept clean and tidy
- End of day banking procedures
Sales Assistant (Part-time)
British Home Stores Limited
Belfast City Centre
10.2008 - 01.2009
- Ensuring sufficient stock was available and stored correctly
- Replenishing shelves with stock
- Dealing with customer enquiries within the store and over the telephone
- Ordering stock as and when required
- Dealing with customer returns and exchanges of items
- Actioning customer complaints in a timely manner
- Meeting targets set by Management with regards to selling Store Card
- Supervision of changing rooms and tills
- Cleaning, as and when required
Education
Bachelor of Science - Travel And Tourism Management
University of Ulster
Coleraine07.2014
Some College (No Degree) - Travel And Tourism Foundation Degree
Belfast Metropolitan College
Belfast06.2012
BTEC National Certificate (A Level) - Travel And Tourism
Belfast Metropolitan College
Belfast06.2010
Skills
- Conscientious attitude
- Data entry proficiency
- Multitasking capability
- Professional composure
- Calm under pressure
- Clear communication
- Quick decision-making
- Record-keeping
- Telephone etiquette
- Organisation coordination
Timeline
Executive Officer
Department of Justice
04.2018 - 01.2025
Communications Assistant
Department of Justice
01.2016 - 04.2018
Secret Shopper
Spot Check NI
05.2015 - 01.2016
Spa Receptionist
Hastings Culloden Estate & Spa
12.2011 - 12.2015
Voluntary University Placement
Hastings Culloden Estate and Spa
05.2011 - 11.2011
Sales Assistant (Part-time)
British Home Stores Limited
10.2008 - 01.2009
Office Administrator
Belfast Health and Social Care Trust
07.2008 - 09.2014
Bachelor of Science - Travel And Tourism Management
University of Ulster
Some College (No Degree) - Travel And Tourism Foundation Degree
Belfast Metropolitan College
BTEC National Certificate (A Level) - Travel And Tourism
Belfast Metropolitan College
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