Lyndsay Crabbe
Falkirk,Maddiston
Summary
With over a decade in customer service I have gained and further strengthened my skills regarding time management, customer engagement, communicating and helping team members. Focused on providing quality service all round as well as a team player.
Overview
22
22
years of professional experience
Work history
Commercial cleaner
Elite Cleaning Service Ltd
2024.12 - Current
- Vacuumed carpets and mopped hard floors for dust-free environments.
- Performed deep-cleaning tasks for a fresh, clean environment.
- Performed maintenance tasks on cleaning equipment guaranteeing effective operation.
- Cleaned windows, glass surfaces and mirrors achieving a streak-free finish.
- Ensured compliance with safety regulations through proper use of cleaning equipment.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Achieved spotless results within working timeframes to meet client needs.
- Cleared dust and debris from building sites.
- Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
- Dusted countertops, ceilings and furniture for pristine environment.
- Made beds and changed sheets and pillow cases to hotel standards.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Consistently monitored levels of cleaning materials, promptly reordering low-stock items to maintain cleaning efficiencies.
- Scrubbed sinks, basins and toilets in bathrooms for optimal hygiene standards.
Sales assistant
Marks & Spencer
Livingston, West Lothian
2008.10 - 2024.12
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Built strong relationships with regular customers for repeat business.
- Assisted customers with product selection for optimal satisfaction.
- Trained new staff members, fostering a supportive working environment.
Sales assistant
Sports Direct
Livingston, West Lothian
2004.01 - 2008.10
- Improved customer service by efficiently handling queries and complaints.
- Utilised excellent communication skills to provide detailed product information.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Assisted customers with product selection for optimal satisfaction.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Managed till operations smoothly, reducing waiting time for customers.
- Conducted daily inventory checks to manage stock levels accurately.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Education
SCQF Level 4 - Pathways to working with children and young people in the community
West Lothian College
West Lothian 08/2012 - 01/2013
St Margarets Academy
West lothian 08/1999 - 06/2003
Skills
- Public area cleanliness standards
- Fast-Paced work adaptability
- Positive attitude
- Dependability
- Flexibility
- Patience and tolerance
- Calm under pressure
- Efficient multitasking
Timeline
Commercial cleaner
Elite Cleaning Service Ltd
2024.12 - Current
Sales assistant
Marks & Spencer
2008.10 - 2024.12
Sales assistant
Sports Direct
2004.01 - 2008.10
SCQF Level 4 - Pathways to working with children and young people in the community
West Lothian College
08/2012 - 01/2013
St Margarets Academy
08/1999 - 06/2003