Lyndon Thomson
Cheshunt,Hertfordshire
Summary
A reliable and hardworking individual with strong experience gained over 25 years in the payment industry, specialising in iGaming, Retail and Hospitality. An accomplished communicator with solid analytical, problem-solving and decision-making skills, combined with a pragmatic approach and sound business knowledge. Ability to acquire new skills within short time scales, adapt to rapidly changing work practices, build and maintain excellent working relationships with colleagues, management teams, business partners and customers. Managing offshore teams for a product driven delivery approach adopting Agile and squad methodology. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
35
35
years of professional experience
Work History
Director of Product
Worldpay
, London
03.2025 - Current
- Driving Worldpay's point of sale strategy in the UK for customer-present processing.
- Defining the roadmap in line with Customer Operations, Commercial, and Partnership teams to develop go-to-market strategies.
- Ensured functionality aligned with compliance, legal, finance, and operational standards.
- Crafted comprehensive roadmap to address Enterprise and SMB market needs in EU.
- Managing the product lifecycle from conception through to implementation.
- Ensuring seamless onboarding with internal CRM solutions
Head of Product Payments
Entain Group
London
05.2021 - 12.2024
- Defining and implementing Entain's global payment strategy for iGaming, Sportsbook, and Poker products, including the UK, Europe, LATAM, and North America.
- Managing multiple payment partners to optimise acceptance rates, reduce risk, and prevent fraud.
- Leading commercial discussions with partners to optimise processing fees.
- Building contingency with partners and payment methods, providing resilience and smart routing to improve success rates, allowing for uninterrupted player experience during peak processing such as the Grand National, Super Bowl, and World Cup final.
- Leading product teams in the UK, Gibraltar, USA and India to launch in new territories and enhance existing processing
- Responsible for Entain's cashier, ensuring players can deposit and withdraw funds 24/7 without delay.
- Owned and managed Entain's global payment roadmap.
- Collaborated with engineering and design teams to refine product specifications, enhancing user experience and functionality.
- Managed product lifecycle from conception through to retirement, optimising performance and profitability at each stage.
Head of Product Development
PXP (Formerly Servebase Computers)
04.2013 - 05.2021
- Managing a team of Product Managers responsible for prioritizing development of features and fixes in both the PC-EFT and ANYpay payment suites
- Key milestones and duties include development and implementation of Point to Point Encryption, EMV processing in the USA, developing a payment processing platform for a Japanese processor, enhancing functionality for European processing, customer workshops, governance and prioritization of payment applications backlog, owning and maintaining the company's development roadmap, presenting at customer sales meetings, negotiating business development contracts, forging and maintaining relationships with business partners and key customers, gathering requirements, translating and refining requirements into agile user stories, liaising with stakeholders, and leading the product team.
Senior Project Manager / Business Analyst
Servebase Computers
07.2006 - 04.2013
- Working in the Project Management Office as a Senior Project Manager and Business Analyst
- Duties include analyzing and documenting customer requirements, assessing change required by the business, designing solutions, supporting communication and delivery, managing projects using PRINCE2 methodology, managing development and QA resource using Agile methodology, maintaining relationships with acquirers and PED suppliers/manufacturers, organizing testing with acquirers and processors, maintaining customer relations, managing relations with DCC business partners, managing the Portfolio within the PMO, assisting clients to integrate into software, creating presentations, managing communication links and accreditations, and involvement in industry meetings.
Software Engineer and Implementation Analyst
Servebase Computers
11.1998 - 07.2006
- Working in the Customer Services team as a Software Engineer and Implementation Analyst
- Duties include installing and setting up solutions on customers' networks, training customers, installing hardware for communications to the banks, analyzing and resolving customer queries, liaising with the banks, testing new functionality, setting up customers on back-end processes, and providing support.
Software Engineer
NatWest Streamline
03.1994 - 11.1998
- Supporting internal card processing systems, supporting systems for Servebase Computers, installing hardware and software, providing 24-hour support, training customers, and providing assistance to the sales team.
Operations Analyst
CentreFile
04.1991 - 03.1994
- Working in the card processing division of National Westminster Bank as an Operations Analyst
- Duties include processing BACS tapes, organizing logistics, supporting department with IT requirements, and liaising with customers.
Education
National diploma in Computer and business Studies -
Canterbury Technical College
CSE’s -
The Howard School
Skills
- Excellent knowledge of the payment industry and numerous payment methods
- Well-versed in Gambling / iGaming processing and regulatory requirements
- Expertise in local payment methods and processing
- Excellent understanding of customer present POS EMV and online processing
- PCI standard practises
- Secure payment processing including Point to Point Encryption – application and solution
- European, LATAM and US payment Processing
- Agile development processes
- Documenting implemented solutions for internal training and regulatory purposes
- Problem solving – understanding customers needs and finding solutions to a common goal
- Presenting solutions and stakeholder management
- Remotely managing off shore development and product teams
- Agility to work across multiple time zones
Current Role
Director of Product Management, since March 2025, Worldpay.
Responsible for geographic expansion of Worldpay's strategic Customer Present Point Of Sale solutions
Accomplishments
- Delivering compliant solutions into gambling / gaming regulated markets, in the UK, EU, US and LATAM enabling Entain's players to deposit and withdraw funds from their betting accounts
- Implementing latest technology and tools to combat online fraud
- Delivering latest payment methods such as Apple Pay, Google Pay, Online Banking and PIX into Entain's cashier
- Building Chip and PIN P2PE solutions for a fashion retailer in their European and US stores
- industry award winning Smart Routing Engine to automate routing of traffic between payment providers to minimise processing outages and optimise approval rates
- Implementing alternative PSPs to ensure multiple contingent seamless processing providers all payment methods
- Overseeing the implementation of new customer present technologies in retail for Ladbrokes and Coral in the UK and BetMGM Sportsbooks in US casinos
- Leading the move to Network Tokens and replacing the need for storing card data (in progress)
Personal Information
Marital status: Married
Children: Three daughters
References
Available on request
Hobbies and Interests
- Football
- Keen Golfer
- Most sports
- Travel
- Payments!
Timeline
Director of Product
Worldpay
03.2025 - Current
Head of Product Payments
Entain Group
05.2021 - 12.2024
Head of Product Development
PXP (Formerly Servebase Computers)
04.2013 - 05.2021
Senior Project Manager / Business Analyst
Servebase Computers
07.2006 - 04.2013
Software Engineer and Implementation Analyst
Servebase Computers
11.1998 - 07.2006
Software Engineer
NatWest Streamline
03.1994 - 11.1998
Operations Analyst
CentreFile
04.1991 - 03.1994
National diploma in Computer and business Studies -
Canterbury Technical College
CSE’s -
The Howard School