lynda vann
sutton coldfield,streetly
Summary
Customer Service Manager with strong team leadership and customer support skills. Chairs weekly meetings, monitors performance and develops improvement plans to raise service standards. Works closely with IT and marketing teams to resolve issues, share product updates and support customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Intercoat Industrial Paints Ltd
Walsall, west midlands
07.2022 - 05.2026
- Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
- Monitored staff performance and developed improvement plans.
- Organised and chaired weekly team meetings to discuss performance metrics, sharing best practices and addressing challenges.
- Liaised with IT department to troubleshoot and resolve system issues affecting customer service operations.
- Coordinated with marketing department to communicate promotions and offers to customers, driving sales and enhancing satisfaction.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Education
GCSEs - o levels
Blue Coat Comprehensive School
Walsall 01-1982
Skills
- Customer service
- Product expertise
- Product knowledge
- Order processing
- Supply chain management
- Staff training
- Leadership skills
- Decision making
- Effective communication
- Customer engagement
- Service excellence
- Positive attitude
Timeline
Customer Service Manager
Intercoat Industrial Paints Ltd
07.2022 - 05.2026
GCSEs - o levels
Blue Coat Comprehensive School